Workplace Technology and Support Manager

dunnhumby; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading customer data science firm is seeking a Head of Workplace Technology and Support in Greater London. In this role, you will lead a global team delivering cutting-edge end-user computing services. You'll oversee the lifecycle of Windows and macOS platforms while ensuring exceptional support for critical applications. The ideal candidate will have strong leadership skills and a focus on continuous improvement, along with experience in platforms such as Microsoft 365. This role provides a comprehensive rewards package and flexible working conditions.

Benefits

Flexible working hours

Birthday off

Investment in cutting-edge technology

Qualifications

• Proven ability to oversee and govern technology estates like Microsoft 365.
• Experience in automating end-user hardware and software provisioning.
• Strong leadership in vendor management and enhancing solution efficiency.

Responsibilities

• Lead a global team for end-user computing services and support.
• Oversee the lifecycle of Windows and macOS client platforms.
• Ensure timely high-quality support for end users and applications.

Skills

Knowledge of end-user systems and support tools

Technical experience with using workplace technologies

Ability to lead IT teams and manage performance

Clear communication with technical and non-technical audiences

Experience with platforms like Microsoft 365, Azure or Google Workspace

Customer focused and driven to improve employee experience

Tools

Microsoft 365

Azure

Google Workspace

Job description

dunnhumby is the global leader in Customer Data Science partnering with the worlds most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight advanced technology and close collaboration to help our clients grow innovate and deliver measurable value for their customers.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa and the Americas working for transformative iconic brands such as Tesco, Coca-Cola, Nestlé, Unilever and Metro.

We’re looking for a Head of Workplace Technology and Support who expects more from their career. It’s a chance to extend and improve dunnhumby’s Technology Enablement Department. It’s an opportunity to work with a market‑leading business to explore new opportunities for us and influence global retailers.

You will be responsible for leading a global team who are accountable for delivering exceptional end‑user computing services and support. Overseeing the full lifecycle of Windows and macOS client platforms including endpoint management, automation, configuration governance and end‑user productivity tooling while ensuring a secure, efficient and user‑centric technology environment.

In addition to managing the end‑user technology estate you will be leading the performance and evolution of the IT Helpdesk and product support functions, ensuring timely high‑quality support for end users and business‑critical applications. Provide strong operational leadership with a passion for driving continuous improvement, user satisfaction and technology enablement across the organisation.

What we expect from you

• Oversee and govern a global Microsoft 365 Enterprise technology estate
• Automate provisioning and governance of end‑user hardware and software
• Lead vendor management to enhance solution quality and cost‑efficiency
• Drive continuous improvement and change initiatives across IT operations
• Drive the adoption of AI to enhance productivity and enrich the work experience
• Champion employee and customer experience through technology and coaching
• Implement cybersecurity measures to protect data and end‑user technologies
• Lead a high‑performing team, setting clear goals and fostering development
• Analyze performance metrics and support data‑driven decision‑making
• Collaborate with stakeholders to resolve issues and deliver integrated solutions
• Ensure compliance with technology regulations and manage operational risk

Essential skills

• Knowledge of end‑user systems and support tools
• Technical experience with using workplace technologies
• Ability to lead IT teams and manage performance
• Clear communication with both technical and non‑technical audiences
• Experience with platforms like Microsoft 365, Azure or Google Workspace
• Customer focused and driven to improve employee experience

What you can expect from us

We won’t just meet your expectations – we’ll defy them. You’ll enjoy a comprehensive rewards package you’d expect from a leading technology company, along with a degree of personal flexibility you might not expect. Plus thoughtful perks like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting‑edge technology that reflects our global ambition, but with a nimble small‑business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day with thriving networks including Gender Equality Network, Proud, Family, One, Enabled and Thrive, the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you.

Our approach to Flexible Working

At dunnhumby we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here).

Manager

Key Skills

• Computer Science
• SQL
• Active Directory
• Customer Service
• Incident Management
• Access Points
• OS
• Asset Management
• Linux
• VPN
• User Accounts
• Desktop
• Backup
• Technical Support
• Application Support

Employment Type: Full Time

Experience: years

Vacancy: 1