Waste Management Customer Service Advisor

The Oyster Partnership; Crawley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A local authority is seeking an experienced Customer Service Advisor in Crawley to support a new waste management scheme. Responsibilities include handling inquiries, providing service guidance, and resolving issues. The ideal candidate has prior experience in a similar environment and strong customer service skills. This full-time position offers hybrid working arrangements and is a temporary role with extension potential.

Qualifications

• Experience in local authority or waste management environment.
• Ability to communicate effectively and professionally.
• Competence in using CRM systems and Microsoft Office applications.

Responsibilities

• Handle inbound enquiries regarding the waste management scheme.
• Provide guidance on collection schedules and recycling protocols.
• Log service issues, missed collections, and complaints.

Skills

Customer service skills

Problem-solving abilities

Effective communication

Proactive approach

Tools

CRM systems

Microsoft Office

Job description

Overview

A local authority is seeking an experienced Customer Service Advisor to support the implementation of a new waste management scheme. This role is critical in ensuring residents receive clear, accurate, and timely information about changes to waste collection and recycling services. The successful candidate will act as a key liaison between the public and internal service teams, helping to deliver a smooth transition to the new system.

Responsibilities

• Handle inbound enquiries from residents via telephone, email, and in-person regarding the waste management scheme
• Provide detailed guidance on collection schedules, bin allocation, recycling protocols, and service changes
• Log and escalate service issues, missed collections, and complaints in accordance with council procedures
• Maintain accurate records using CRM systems and ensure all interactions are properly documented
• Support public engagement initiatives, including distribution of informational materials and participation in community events
• Identify recurring issues and contribute to service improvement discussions
• Collaborate with internal departments and external contractors to resolve service-related concerns

Essential Criteria

• Demonstrable experience working within a local authority and/or waste management environment
• Proven customer service skills, with the ability to communicate effectively and professionally
• Strong problem-solving abilities and a proactive approach to issue resolution
• Competence in using CRM systems and Microsoft Office applications
• Ability to work independently and collaboratively within a team
• Sound understanding of public sector service delivery and environmental services

Additional Information

• Full-time hours, Monday to Friday (standard office hours)
• Hybrid working arrangements may be considered depending on operational requirements
• This is a temporary position with potential for extension based on performance and project needs