Ward Clerk - Day Case Surgical Unit

London North West University Healthcare NHS Trust; Greater London; On-site; GBP 22,000 - 27,000; Full time

Job summary

A leading healthcare provider in Greater London is seeking a Ward Clerk for the Day Case Surgical Unit. The ideal candidate will provide clerical and administrative support, ensuring excellent patient service. Responsibilities include maintaining patient records, booking appointments, and effective communication with the care team. Applicants should have sound administrative skills, NHS experience, and a general education. This role is essential in enhancing patient care within a high-pressure environment.

Qualifications

• General education, with good communication skills.
• Previous experience in NHS setting is preferred.
• Strong administrative and organisational capacity.

Responsibilities

• Provide high quality clerical and administrative support.
• Welcome patients and visitors in a friendly manner.
• Maintain accurate records regarding admissions and discharges.
• Book patient appointments and manage unit log books.
• Communicate effectively and coordinate within the team.

Skills

Sound administrative skills

Organisational skills

Effective verbal communication

Computer skills

Experience working in a high pressure environment

Education

General education (GCSE or equivalent)

Previous NHS Experience

Tools

NHS IT system

Job description

Ward Clerk - Day Case Surgical Unit

The closing date is 28 January 2026

The post holder will be required to provide high quality clerical and administrative support as a member of the Theatre Admission Unit. You will act as first point of contact for all patients and service users putting patients at the heart of everything we do.

The role of the ward administration clerk is to assist in relieving the Nursing staff of as many non‑midwifery/non‑nursing duties as possible under the direct supervision of the Ward manager and Matron reporting to the Team Leader.

The post holder will be required to have good interpersonal skills, effective verbal and written communication skills, polite and courteous manner along with a professional attitude.

Main duties of the job

The overall activities of the post-holder will include:

To welcome patients and visitors to the ward in a friendly professional manner.

Maintain records regarding admission/discharges/ ward attenders/ appointments, on Clinical IT systems.

Book patient appointments and keep track of unit log books for different clinical tasks.

Ensure all appropriate documentation is complete and filed correctly.

Ensure that all notes are tracked to the relevant department. Arranging for urgent collection and delivery as required.

To administer entry to database and validation corrections.

Ensure all data collected re‑entered in a timely manner, checking accuracy and details at all times for allocated specialities.

Communicate effectively and coordinate within the disciplinary team.

Participate in a weekly meetings and take minutes, also highlighting any issues encountered.

Maintain patient trac logs by updating audits regularly.

Open and distribute mail as appropriate.

Deal with Estates and make request for maintenance and repairs and follow up requests.

Order stationary and maintain relevant stock levels.

Ensure the safe keeping of Patients property in line with Trust policy.

Deal with Pharmacy requests forms and specimens to respective departments.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper‑acute stroke unit and one of only three hyper‑acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education and Qualifications

• General education (GCSE or equivalent)
• Previous NHS Experience

Knowledge and experience

• Sound administrative, organisational, secretarial, and computing skills
• Experience using NHS IT system
• Experience working in a high pressure environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

London North West University Healthcare NHS Trust

Address

Northwick Park Hospital- Theatre Admission Unit