Virtual Meeting Host - Italian speaker

Notified; Gloucester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading event management company in Gloucester is seeking a Virtual Meeting Host fluent in English and Italian. You will assist clients with online events, ensuring all requirements are met. The ideal candidate has customer service experience and a strong problem-solving ability. This hybrid role allows for 3 days in the office and 2 remote.

Qualifications

• Minimum one year of experience providing customer service, preferably in the conference industry.
• Professional, clear, and concise telephone manner.
• Solution-based thinking with the ability to resolve problems.

Responsibilities

• Support live and pre-recorded events.
• Ensure events are delivered accurately within service levels.
• Analyze and provide feedback regarding recurring problems.

Skills

Fluency in English and Italian

Customer service experience

Knowledge of MS Word and Excel

Excellent customer service skills

Job description

Overview

LOCATION: GLOUCESTER (GL2). HYBRID - 3 DAYS IN THE OFFICE. Notified is hiring a Virtual Meeting Host with Italian language to assist clients with hosting online events and testing sessions of the Investor Relations (IR) platform. In this role you will work closely with our high-level clients to run events and assist them with any issues that arise, ensuring their requests and concerns are addressed in a timely and accurate manner. You will also document and understand client expectations regarding the event and communicate requirements to appropriate internal teams.

Notified is the number one provider of enterprise webcasting and investor relations content distribution. We are a global leader in press release distribution and pride ourselves on personalized, caring service.

Responsibilities

• Support events - live, pre-records, dry runs, tests, and demos or additional sessions as needed
• Ensure all events are delivered accurately within the established service level agreement
• Support our Investor Relations clients during events
• Keep up to date on all product functions, trainings, and release dates
• Document and understand clients' requirements while communicating to internal teams
• Establish and maintain professional relationships with clients and internal teams
• Provide guidance to new clients to help them understand internal processes and workflow
• Provide analysis and feedback to management and appropriate departments regarding recurring problems and suggest improvements
• Escalate to supervisor/management any situation outside your control that could adversely impact services
• Participate in weekly meetings with teams to review accounts and concerns

What You Will Bring

• Fluency in English and Italian, both verbal & written
• Minimum one year of experience providing customer service, preferably in the conference industry
• Knowledge of MS Word and Excel
• Professional, clear, and concise telephone manner
• Excellent customer service skills and rapport-building abilities
• Solution-based thinking with the ability to resolve problems by clarifying issues, researching, testing, exploring solutions and escalating unresolved issues
• Ability to apply product and service information to specific situations and requests

About Notified

We believe everyone has a story to tell and are passionate about helping people and brands amplify their stories globally. We are proud to be an equal opportunities employer.

What’s Next?

Qualified candidates will be contacted by our recruitment team to begin the recruitment process. If you are a fit, you will be invited to meet with key individuals to learn more about the team and the position.