Veterinary Care Assistant

PDSA; Neaudd Cross; On-site; GBP 20,000 - 25,000; Full time

Job summary

A veterinary organization in Neaudd Cross seeks a Veterinary Care Assistant to support clinical teams and provide excellent customer service. The role involves maintaining hygiene, assisting with animal handling, and communicating with clients about financials. Ideal candidates should have a Veterinary Care Assistant Level 2 diploma, possess strong customer service skills, and be passionate about animal welfare. This position is an excellent entry point for a career in veterinary practice, offering both full-time and part-time options.

Benefits

25 days holiday plus Bank Holidays

Paid special days off

Generous pension options

Life assurance

24/7 wellbeing support

Discounts on PDSA Pet Insurance

Qualifications

• Minimum of 18 years old due to varied shift patterns.
• Passionate about animal welfare.
• Highly organized and reliable.

Responsibilities

• Support the hospital team in day-to-day care.
• Maintain a clean, safe, and hygienic environment.
• Assist with animal handling and provide support to Nurses and Surgeons.
• Talk to clients about financial contributions with empathy.

Skills

Customer service skills

Animal handling

Empathy

Self-motivation

Teamwork

Education

Veterinary Care Assistant Level 2 diploma or equivalent

Job description

Make a difference every day with PDSA

AboutUs

Join us to help keep even more people and pets together when times are tough. For over a century, PDSA have provided vital veterinary care for the pets of people in financial hardship.

We’renow on a journey to expand our reach to support even more people and their beloved pets. To achieve this ambitious goal, we need passionate and driven individuals who are ready to embrace change and help shape a future-focused PDSA. Together,we'llbuild a stronger organisation to ensure our services help those who need us most for the next hundred years.

Ifyou'reready to make a real difference and be part of a teamthat'screating positive change, we want you to join us.Let'sbuild a brighter future for pets and their owners, together.

About you

We’re looking for a Veterinary Care Assistant to join our friendly team at New Cross. You’ll be committed to providing a high standard of customer service and clinical care, promoting pet wellbeing and supporting the wider clinical team. You’ll enjoy working in a busy, purpose-led environment where you can make a real difference to pets and owners who really need our help.

In this role, you’ll support the hospital team in all aspects of day-to-day care. You’ll help maintain a clean, safe and hygienic environment at all times, assist with animal handling, work on reception when needed and provide hands-on support to our Veterinary Nurses and Veterinary Surgeons. You’ll also be comfortable talking to clients about appropriate financial contributions, always with empathy and professionalism. Depending on the needs of the hospital, you may work full-time or part-time hours, and this role offers an excellent starting point if you’re looking to build a career within veterinary practice.

You’ll have a Veterinary Care Assistant Level 2 diploma (or equivalent) and be highly self-motivated, with good customer service skills and a caring, practical approach. You’ll be at least 18 years old due to the varied shift pattern, and you’ll be organised, reliable and happy to work as part of a supportive team.

Above all, you’ll be passionate about animal welfare and keen to learn, grow and contribute to the valuable work PDSA does in the local community.

About the hospital

New Cross is a highly collaborative, effective hospital, a great place for teamwork, case discussion and shared learning. Our teams have varied clinical interests, giving you access to a wide pool of knowledge and experience when discussing cases and treatment plans.

Our Pet Hospitals are modern and well-equipped and include separate dog and cat kennelling facilities, in-house radiography, ultrasound, endoscopy, piped gases and extensive orthopaedic equipment.

Rewards,supportand benefits

We’rereally passionateabout beinga great placeto work,somewhere people feel proud of what they do, connected to a meaningful purpose, and able to make a genuine difference every day. Our teams are collaborative and supportive, and we encourage everyone to bring their ideas,individualityand passion for pets to work with them.

As well as a rewarding role and a positive, people-focused culture, we also offer a wide range of benefits, including :

Flexible working options to support your work–life balance and individual circumstances.

25 days’ holiday plus Bank Holidays.

Three paid special days off : Volunteering Day, CelebrationDayand Wellbeing Day annually.

Generous pension options, with PDSA contributions starting at 5% and rising to 10%.

Life assurance providing four times your annual salary for added peace of mind.

AXA Health Employee Assistance Programme, with 24 / 7 wellbeing support.

Retail,holidayand lifestyle discounts available through our staff Fetch benefits platform.

Enhanced maternity,paternityand adoption leave to support you and your family.

15% discount on PDSA Pet Insurance plus access to staff veterinary services.

To apply for this role, click Apply Now at the top of the page, create a candidateaccountand complete our simple application form.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individualsare able tomake best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members fromdifferent backgrounds.

If you have any questions or concernsregardingaccessibility, please contact us and we will be happy to discuss via email or telephone reasonable adjustments that you mayrequirethroughout the recruitment process.

We are committed to safeguarding and promoting the welfare of children, adults at risk and all our colleagues and expect everyone who works for us to also share this commitment and to treat people with courtesy and respect.

To support this commitment, our recruitment & selection processes are robust and rigorous. All appointments will be subject to satisfactory references andappropriate backgroundchecks.