Veterans OpCourage Team Manager (CWPT)

Coventry and Warwickshire Partnership NHS Trust; West Midlands; On-site; GBP 40,000 - 50,000; Full time

Job summary

A regional mental health service provider in the West Midlands seeks a Veterans Team Manager to oversee the OpCourage pathways. This role involves managing a dedicated team including peer support workers and healthcare professionals, focusing on providing mental health care to veterans. The ideal candidate will have strong leadership skills and experience in managing comprehensive health services. This position offers generous benefits and aims to improve veterans' access to essential support across the community.

Benefits

Generous annual leave

Learning and development opportunities

Salary sacrifice schemes

Wellbeing support

Discounts with retailers and venues

Qualifications

• Experience in managing mental health services or community-based support.
• Ability to lead a multi-disciplinary team effectively.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee and manage two pathways within CWPT OpCourage.
• Support the Regional Lead in frontline management.
• Delegate roles while ensuring team delivery.

Skills

Leadership

Team management

Persuasion skills

Crisis management

Job description

Are you passionate about ensuring that our ex-British Armed Forces (Veterans) - Navy, Army and RAF servicewomen and men have excellent mental health care?

Looking for a challenging and rewarding role? Are you team-playing, initiative-taking, persuasive and robust? As the Veterans Team Manager you will be overseeing and managing the two pathways within CWPT OpCourage. Managing a team of approximately 14 staff made up of some great peer support workers, nurses, occupational therapists and social workers.

You will be joining a team of highly committed people from the Midlands OpCourage urgent, non urgent and the treatment pathway who are all dedicated to the cause and working to provide the kind of service that you would want for your own loved ones all with the right spirit of fun, camaraderie and trust in each other.

This is an exciting opportunity to join OP Courage, bringing together all the three elements of NHS mental healthcare for our veterans.

The post holder will support the Regional Lead in providing effective frontline management to the multi-disciplinary urgent and non-urgent pathways within OpCourage West Midlands. In agreement with the Regional Lead, the post holder will provide leadership and working in partnership with our contracted colleagues, will ensure access to the full range of specialist assessment and interventions offered for the veterans and their family members.

This is a community-based service providing support to veterans in times of crisis, both through the urgent and non-urgent pathways, across a large geographical area (West Midlands).

At Coventry and Warwickshire Partnership NHS Trust (CWPT), we deliver a wide range of physical, mental health, learning disability and autism services, and are proud to serve communities across Coventry, Warwickshire and beyond.

We put people at our heart; this ethos is at the centre of everything we do and how we do it. We care for our staff and colleagues as much as they care for others and offer a wide range of benefits and development opportunities.

Benefits

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities, including apprenticeship frameworks, distance learning, internal training, coaching and mentoring, and much more.
• Salary sacrifice schemes for lease car/ vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support, including an in-house counselling service, external helpline and more.
• Staff networks and support group.

Key Responsibilities

• Delegate aspects of the role to other members of the team, whilst maintaining overall responsibility for team delivery, where appropriate.
• Work alongside regional manager in managing caseload and service delivery in accordance with and in order to contribute towards the attainment of Service/Trust productivity requirements.
• Assess carers and families needs and develop, implement and review programmes of support for carers and families.
• Promote direct supervision to specified staff.
• Receive and, where appropriate, participate in staff development and performance appraisals.
• Recruit to posts within their locality.
• Support the development of the professional practice in the service, ensuring the provision of clinical supervision.
• Promote the mission and values of the Trust.
• Support the Regional Lead in planning and managing the overall expenditure of the team of staff, supplies equipment, etc., within the budget, determined by the Divisional Manager and in accordance with the Trusts standing orders, standing financial instructions, budgetary rules and other financial policies.
• Attend relevant regional and national meetings, contributing professional development activities to maintain up-to-date skills and knowledge in meeting the needs of service users.
• Linking in and supporting peers across Birmingham & Solihull Mental Health Foundation Trust and Lincolnshire Partnership Trust.
• Assist the Regional Lead by monitoring performance and activity targets.
• Promote equality and ease of access to Services, linking in with services across the West Midlands.
• Support the development and use of systems to monitor and review the Service Provision against national and local standards as a means of initiating and implementing change and ongoing improvement in services content, quality and delivery.
• Support the Regional Lead on service improvement following internal case review, complaints and incidents.
• Play an active role in relevant professional and service improvement groups, within the service and Trust-wide.
• Attend countywide groups for service area in health and/or social care and other agencies and to support their activities and the development of integrated and inclusive provision to ensure effective pathways of care.
• To advise the Regional Lead of any undue occurrence reported or witnessed or complaint received.

Liaise with services involved at time of crisis i.e. police, LIDI teams or A/E staff.

Liaise with other OpCourage providers and third sector agencies to ensure veteran and families are linked into appropriate support.