Vehicle Technicians Needed

Reactive Permanent Recruitment; Dudley Hill; Hybrid; GBP 31,000; Full time

Job summary

A leading recruitment agency is seeking a Technical Claims Specialist to work in a hybrid capacity in Bradford. In this role, you will process claims efficiently, maintain high standards of customer service, and utilize your technical expertise in vehicle engineering. The position offers a competitive salary and various optional benefits. Candidates with NVQ Level 2 or 3 certifications in Motor Vehicle Engineering are encouraged to apply.

Benefits

Company pension scheme

Life insurance benefit

Cycle to work scheme

Gym benefits

Health care options

Qualifications

• Previous experience in a Motor Vehicle Engineering environment.
• Ability to demonstrate excellent customer service skills.
• Evidence of working in a customer-focused environment.

Responsibilities

• Process all telephone claims efficiently within limits of authority.
• Make claims decisions using technical expertise.
• Ensure a superior customer experience by addressing all customer needs.

Skills

Customer service skills

Technical expertise in claims decisions

Knowledge of FCA regulations

Education

City & Guilds/NVQ Level 2 or 3 in Motor Vehicle Engineering

Job description

Overview

Technical Claims Specialist, Hybrid Homeworking - Bradford

Looking to come off the tools...? How about a better work life balance with a hybrid home working role...?

Reactive Recruitment are working with one of the worlds largest vehicle warranty companies. Due to progression/internal movement, our client seek a number of Technical Claims Specialist to work flexibly from home and their Bradford offices once training period has been completed.

Duties

• To ensure all telephone claims are processed proactively and efficiently within the limits of authority and in line with company policy and ensure claimants are informed of the status of the claim - where a claim is rejected or adjusted.
• Where requested to process claims payments within the limits of authority and in line with company policy and the terms and condition of the product.
• Using their technical expertise to make claims decisions.
• To deliver a consistently superior customer experience, ensuring that we have met all the customer\'s needs, answered all their questions and that then customer fully understands our decisions.
• To conform to all company policies in force at all times e.g. the security of corporate information, electronic mail policy, computer usage policy.

Required Experience

• Holds a City & Guilds/NVQ Level 2 or 3 certificate or equivalent in Motor Vehicle Engineering (Essential).
• Previous Experience of working in a Motor Vehicle Engineering environment (Essential).
• Evidence of working in a FCA regulated environment (Desirable but not essential).
• Able to demonstrate excellent customer service skills (Essential).
• Evidence of working in a customer focused environment (Desirable but not essential).

Hours & package

• Great basic salary of up to £30,705 per annum (dependent on experience)
• Monday to Friday - between 0830 and 1730 - 37.5 hours per week
• Optional overtime (x1.5) (Apply online only) every Saturday
• Company pension scheme
• 4x annual salary life insurance benefit
• Hybrid homeworking schedule once training has been completed
• Optional benefits to buy - cycle to work scheme, holidays to buy scheme, gym flex and PMI health care

For more information on this exciting and rewarding Technical Claims Specialist career please APPLY BELOW.

Keywords

Vehicle Technician, Mechanic, NVQ Level 3, IMI Level 3, Technical Claims Specialist, Claims Specialist, Claims Advisor, Claims Handler, Insurance, Warranty Insurance, Bradford