Vehicle Service Advisor BYD Croydon

Berry BMW & MINI; Croydon; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading automotive dealership in Croydon is seeking a confident, customer-focused Service Advisor to deliver exceptional service and support to clients. This role is pivotal in enhancing the customer experience during vehicle service and repair, involving clear communication, efficient booking, and collaboration with technical teams. Candidates should have prior experience in a similar role, strong communication skills, and a passion for customer satisfaction. The position offers competitive compensation and career progression opportunities.

Benefits

25 days holiday + bank holidays

Pension scheme

Wellness support

Ongoing training and certification

Qualifications

• Previous experience in a Service Advisor role, ideally within a busy dealership.
• Strong understanding of automotive service and repair processes.
• Passion for delivering a premium customer experience.
• Excellent communication and interpersonal skills.
• Ability to stay calm under pressure and manage multiple tasks.

Responsibilities

• Provide exceptional customer service throughout the service and repair process.
• Book vehicles in for service, MOT, or repair work efficiently.
• Communicate clearly with customers about work required and costs.
• Liaise with workshop technicians to monitor vehicle status.
• Advise on additional work or preventative maintenance.

Skills

Customer service

Communication

Multitasking

Problem-solving

Education

UK driving licence

Tools

Dealership management systems

Microsoft Office

Job description

BYD Service Advisor

Location: BYD Croydon

Employment Type: Full-Time

Salary: £28,000+ Bonus + Benefits

Department: Aftersales / Service

Overview

Drive your career forward with BYD. We're seeking a confident, customer-focused Service Advisor to join our expert team at BYD Croydon, proud representatives of the brand. This is your opportunity to work with one of the world's most iconic automotive manufacturers, where excellence, innovation, and customer experience are at the heart of everything we do.

Responsibilities

• Providing exceptional customer service throughout the service and repair process
• Booking vehicles in for service, MOT or repair work efficiently and accurately
• Communicating clearly with customers about work required and associated costs
• Liaising with workshop technicians to monitor the status of vehicles
• Advising on additional work or preventative maintenance where appropriate
• Ensuring all documentation is complete, accurate and compliant
• Maintaining BYD brand standards in customer care and presentation

Qualifications

• Previous experience in a Service Advisor role, ideally within a busy dealership
• Strong understanding of automotive service and repair processes
• A passion for delivering a premium customer experience
• Excellent communication and interpersonal skills
• Ability to stay calm under pressure and manage multiple tasks
• Proficient with dealership management systems and Microsoft Office
• A full UK driving licence is required
• Work with a prestigious brand known for excellence and innovation
• Competitive salary and achievable bonus structure
• Ongoing BYD Group training and certification
• Clear career progression within a respected dealer network
• 25 days holiday + bank holidays
• Pension scheme and wellness support