Tusker Remarketing & Insurance Coordinator - Watford

Lloyds Banking Group; Carlisle; Hybrid; GBP 36,000; Full time

Job summary

A leading banking and financial services group seeks a Remarketing & Insurance Co-ordinator based in Watford. The role involves delivering excellent customer service regarding insurance and remarketing, managing vehicle audits, and supplier relations. Ideal candidates will possess exceptional communication skills, a strong attention to detail, and experience in the leasing industry. This position offers a hybrid working model and a competitive salary.

Benefits

Generous pension contribution

Annual performance-related bonus

Adaptable lifestyle benefits

24 days holiday plus bank holidays

Wellbeing initiatives and parental leave policies

Qualifications

• Management of Accident Management queries and support for insurer.
• Determining solutions for service improvements.
• Expert handling of internal and external queries.

Responsibilities

• Audit remarketing partners for auction readiness.
• Manage Tesla Business account for de-fleeted vehicles.
• Report on stock and dashboard information.

Skills

Excellent communication skills

Strong attention to detail

Ability to form relationships

Problem-solving ability

Experience in leasing industry

Job description

Job Details

• JOB TITLE: Remarketing & Insurance Co-ordinator
• SALARY: £35,340
• LOCATION(S): Watford
• HOURS: Full-time
• WORKING PATTERN: Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our Watford sites. During the training period, we do ask new starters to be in the office 5 days a week until they are proficient and fully trained.

Overview

End Date: Monday 29 September 2025

Flexible Working Options: We support flexible working – flexibility in when hours are worked.

About This Opportunity

Responsible for the delivery and customer service excellence for Insurance & Remarketing related topics.

• Daily audit of our remarketing partners ensuring all our collected vehicles are auction ready
• Managing the Tesla Business account ensuring vehicles are de-fleeted
• Stock & Dashboard reporting to ensure clear and accurate information is available for management
• VOR management of auction vehicles requiring repairs
• Supplier Management – ensuring all sold reports are received in a timely manner
• Processing sale of vehicles via Back Office
• Responsible for the management of License Check and Motor Claims mailboxes
• Proactive VOR support escalating and challenging the supplier where required including auction vehicles requiring repairs

About Us

We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit Tusker car website for more information.

What You’ll Need

• Management and support of Accident Management queries including supporting Tusker’s insurer with third party allegations and diminution administration
• Determine solutions to improve existing services
• Forming relationships with suppliers to ensure processes are working and developed when required
• Internal and external queries handled expertly and resolved in a timely manner
• Compile reports as requested and to agreed deadlines
• Daily management of the Licence Check process and supplier management and Licence Check supplier invoice processing
• Liaise with suppliers and colleagues where vital to resolve client service issues
• Feedback all vital information, queries, customer issues to Insurance Operations Manager

And Any Experience Of These Would Be Really Useful

• Excellent communication skills with strong attention to detail with an excellent customer service ethos
• Ability to form relationships with internal and external partners and to prioritise work and multi-task
• Phenomenal teammate
• Ability to “think creatively” and provide solutions
• Excellent understanding of Tusker’s car schemes and internal processes
• Ability to work well under time restrictions
• Experience of leasing industry is preferred

About Working For Us

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. We especially welcome applications from under-represented groups. We’re disability confident, so if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

Benefits

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 24 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop. We keep your data safe. So, we’ll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We’ll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.