Triage and Support Officer (Bank)

Thrive Tribe; United Kingdom; Remote; GBP 40,000 - 60,000; Part time

Job summary

A health and wellness organization is seeking remote Triage and Support Officers to provide customer service and support for individuals enrolled in the NHS Diabetes Prevention Programme. The ideal candidate will have excellent communication skills, a strong empathetic nature, and the ability to motivate clients towards healthier lifestyles. This role offers flexible working conditions and the chance to contribute to meaningful change in people's lives.

Benefits

Flexible working

Tailored health and wellbeing support

Qualifications

• Excellent customer service skills and communication skills are essential.
• An empathetic and caring nature is a must.
• Experience in supporting clients with healthy lifestyle choices is a plus.

Responsibilities

• Deliver exceptional customer service managing client referrals over the phone and electronically.
• Input client referral details into the database accurately.
• Motivate service users to achieve their health outcomes.
• Work collaboratively with the NDPP team to create referral routes.

Skills

Customer service

Communication skills

Empathy

Job description

Overview

Join us on our journey to empower over a million people to change their behaviours and thrive! At Thrive Tribe we deliver award-winning healthy lifestyle and wellbeing programmes that make people happier and healthier. It’s an exciting time to join us as we deliver the Heathier You NHS Diabetes Prevention Programme (NDPP) throughout the UK and we’re looking for remote Triage and Support Officers to join us.

The NDPP programme is designed to support individuals to make long term behavioural change in order to help halt or reverse the progression of Type 2 Diabetes over a nine-month period. As Triage and Support Officer, you will be the first point of contact for our clients, providing excellent customer service and helping individuals get enrolled on the programme.

Like all roles at Thrive Tribe, you can expect your time at work to be fun, varied and challenging. We don’t like to stick to a firm JD as we know from experience that things change throughout the lifetime of a role and it gives our people the chance to play to their strengths.

Responsibilities

• Delivering exceptional customer service whilst managing client referrals over the phone and electronically.
• Inputting all client referral details into our database accurately.
• Motivating service users to achieve their health outcomes, ensuring that all screening is carried out to the highest standards in accordance with NHS Code of Practice.
• Working collaboratively with the NDPP team and partner organisations to create referral routes and help meet targets.
• Prioritising key tasks depending on the needs of the service.
• Working with colleagues across Thrive Tribe services to contribute to new projects and service developments.
• Ensuring due consideration is given to Information Governance and Clinical Governance legislation, requirements and guidance.
• Helping maintain the ethos of Thrive Tribe by driving our organisational culture forward across our services and embedding our values.

About you

More than anything, we are looking for a team player who puts their heart into their work. We’ve got some core values that run through everything we do, and we’d love it if they resonate with you too.

Be the change

You like helping people. You’ll be working with those who need help the most, empowering them to make positive changes to thrive.

Be effective

You’re patient and can adapt under pressure. Always happy to make time for other people. And have a great attitude.

Be happy

You recognise the power of a smile. You value a fun, supportive workplace and want to come to work raring to go.

Be successful

You are motivated and driven. Happy working solo or as part of a team, you love meeting targets and will be given opportunities to contribute and develop your career.

Be big-hearted

You want to make a difference. Working with a like-minded team of optimistic people, we want the same thing: to do meaningful work and change lives.

We’re looking for someone with excellent customer service and communication skills. An empathetic and caring nature is a must, and if you’ve got experience of supporting clients to make healthy lifestyle choices even better. However, we hire based on attitude over traditional skills and experience, so if you feel you are right for the job we would love to hear from you.

Perks

Every person makes Thrive Tribe the incredible place it is to work and play together. Within our buzzing environment our talented people work hard but we ensure lots of fun is thrown in too. We offer you:

• Flexible working – we’re serious about life/work balance
• Tailored health and wellbeing support such as access to life coaching

Contract

Zero hours contract, bank/sessional staff.

Salary

£12.50 per hour base rate plus additional performance related bonuses.

Closing Date

The closing date for applications is Sunday 13th July. We reserve the right to close the opportunity early should we receive enough quality applicants.

How to apply

Applicants will be contacted to outline the next stages of the process. Interviews are likely to take place in July. Please attach your CV and a covering letter outlining why you are right for the position.

Location

These are fully remote, home-based positions. All equipment required to carry out the role will be provided. The successful applicant will be required to have the right to work in the United Kingdom.

Learn more about Thrive Tribe: https://www.thrivetribe.org.uk/

We believe that every person has the right to thrive at work, and we are committed to equal employment opportunity and will not discriminate. If you require any specific accommodations in the recruitment process please let us know in your application.