Treasury Client Services Representative

Adecco UK; Manchester; Hybrid; GBP 63,000; Full time

Job summary

A leading employment consultancy is seeking a Treasury Client Services Representative in Manchester. This role requires direct client-facing experience and familiarity with correspondent banking. You will manage client inquiries, provide support for banking services, and ensure compliance with AML/KYC regulations. The position offers a competitive salary of £63,000 per annum and the opportunity to work in a hybrid setting, balancing between office and home working.

Qualifications

• Experience in financial services sector is essential.
• Proficiency in handling multi-country client inquiries is required.
• Ability to ensure compliance with AML/KYC regulations.

Responsibilities

• Serve as the primary contact for client inquiries.
• Manage investigations related to banking products.
• Provide support to Treasury Services Relationship Management team.

Skills

Direct client-facing experience

Familiarity with correspondent banking

Understanding of payments product lifecycle

Experience discussing digital solutions

Job description

Job Title: Treasury Client Services Representative

Duration: 12 months, potential to go perm

Location: Manchester/Hybrid (four days per week in the office)

Salary: £63000 per annum

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.

Are you passionate about providing exceptional service and support in the financial sector? Do you thrive in a dynamic, client-focused environment? If so, we have an exciting opportunity for you! Our client, a leading organisation in the banking industry, is seeking a dedicated Treasury Client Services Representative.

What You'll Do:

• Serve as the primary contact for day-to-day client inquiries across various market segments and regions, handling multiple countries and languages.
• Manage investigations and resolutions related to specific products such as payments, trade, and other banking services.
• Provide functional support to internal clients by collecting data and preparing reports for AML/KYC compliance information.
• Deliver day-to-day servicing support to the Treasury Services Relationship Management team, ensuring a positive client experience for both existing and potential new clients.

What We're Looking For:

• Direct client-facing experience within the financial services sector.
• Familiarity with correspondent banking and a solid understanding of the payments product lifecycle.
• Experience discussing digital solutions with clients, showcasing your ability to enhance their banking experience.

Ready to Make an Impact?

If you're excited to take on this rewarding challenge and be part of a team that values client relationships and service excellence, we want to hear from you!

How to Apply:

To apply for this opportunity, please apply with an up-to-date CV.

Pontoon is an equal opportunities employer and an employment consultancy.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.