Transport & Customer Services Coordinator

Venatu Consulting Ltd; Doncaster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics and customer service firm in Doncaster seeks a Transport & Customer Service Coordinator. The role involves coordinating logistics, managing customer queries, and ensuring smooth delivery operations. Ideal candidates should have excellent communication skills and basic logistics knowledge. This position offers a starting salary of £28K with potential for growth, along with benefits including annual leave and on-site parking.

Benefits

Annual Leave Entitlement - 20 days + Statutory Bank Holidays

On Site Parking

Qualifications

• Excellent customer service and communication skills.
• Knowledge of vehicle weight, capacity, and route planning beneficial.
• Experience in logistics and data handling desirable.

Responsibilities

• Arrange and book deliveries with haulage companies.
• Act as the first point of contact for customer queries.
• Maintain and update spreadsheets and logistics systems.

Skills

Customer service skills

Communication skills

Logistics coordination

Excel proficiency

Job description

We are seeking a highly organised and customer-focused Transport & Customer Service Coordinator to join our client and act as the vital link between our transport operations and our valued customers. If you enjoy coordinating logistics, building strong relationships, and ensuring smooth delivery operations, this could be the perfect role for you!

Responsibilities

• Arrange and book deliveries with haulage companies, manufacturers, and power coaters.
• Coordinate site bookings and communicate with customer or site contacts.
• Act as the first point of contact for customer queries via phone or email regarding deliveries.
• Keep customers updated on shipment status, potential issues, and service updates.
• Maintain and update Excel spreadsheets and the Statii system for deliveries.
• Print delivery notes and coordinate with the factory manager regarding ready goods.
• Provide delivery quotations, proof of delivery, and regular status updates.
• Build and maintain strong relationships with customers to ensure satisfaction.

Key Requirements

• Excellent customer service and communication skills.
• Knowledge of vehicle weight, capacity, and efficient route planning is beneficial.
• Computer literate, able to update spreadsheets and logistics systems accurately.
• Ability to handle multiple tasks and coordinate effectively between customers and transport teams.
• FLT license or previous logistics experience is desirable but not essential.

Hours of Work

Monday - Friday, 7.30am - 4pm

Benefits

• Annual Leave Entitlement - 20 days + Statutory Bank Holidays
• Starting Salary of 28K with potential to progress
• On Site Parking

Disclaimer

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