Temporary Accommodation Decant Officer

Carrington West; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A London local authority is seeking a Temporary Accommodation Decant Officer to support vulnerable residents. This role involves managing housing queries and ensuring suitable temporary accommodations. Candidates should have experience in housing and demonstrate strong communication and case management skills. It's a fast-paced environment focused on delivering excellent customer service. If you are driven by purpose and empathy, we welcome your application.

Qualifications

• Mandatory experience in housing or public sector environments.
• Excellent interpersonal communication skills.
• Ability to work effectively under pressure.

Responsibilities

• Manage resident queries and maintain housing records.
• Lead workstreams and resolve issues.
• Assess and match accommodation to customer needs.

Skills

Strong communication skills

Case management

Empathy

Written and numerical skills

Job description

Are you passionate about supporting vulnerable residents with empathy and efficiency?

A London local authority is seeking a proactive and empathetic Temporary Accommodation Decant Officer to join their Housing Services team. This role is central to ensuring residents in temporary accommodation are supported with dignity, care, and efficiency throughout the decant process.

Overview

You will manage resident queries, maintain accurate housing records, and ensure temporary accommodation placements are matched appropriately to individual needs. This is a fast-paced role requiring strong communication and case management skills, with a focus on delivering excellent customer service to vulnerable residents.

Key Responsibilities

• Accurately record and manage all housing-related queries
• Maintain and update housing systems and spreadsheets
• Independently lead workstreams and resolve issues proactively
• Communicate effectively and empathetically via phone, email, and other channels
• Assess and match temporary accommodation to customer needs, ensuring suitability and efficient use of resources
• Collaborate with internal departments and external partners to support decant operations

Person Specification

• Mandatory experience in housing or public sector environments; experience in temporary accommodation or homelessness is highly desirable
• Strong written and numerical skills
• Proven ability to manage cases and maintain accurate records
• Excellent telephone and interpersonal communication skills
• Ability to work effectively under pressure in a dynamic environment
• A customer-first mindset, with empathy and understanding at the core of all interactions

This is an opportunity to make a meaningful impact in the lives of those navigating temporary housing. If you are driven by purpose and thrive in a collaborative, fast-moving environment, we welcome your application.

How to Apply

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.

Even if you're currently satisfied in your role, we welcome calls from public sector professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Cheryl at Carrington West on 02393 876082.

By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.