# Temp Customer Service Adviser

Michael Page (UK); Basingstoke; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail organization in Basingstoke is seeking a Customer Service Adviser to respond to customer inquiries and process orders. The role requires strong communication and problem-solving skills, with a focus on delivering excellent customer service. Experience in a customer-facing role is preferred. The position offers an hourly rate of approximately £12.50 - £15, with flexibility in a supportive environment.

Qualifications

• Previous experience in a customer-facing role, preferably in retail.
• Strong written and verbal communication skills.
• Positive attitude and problem-solving approach.
• Ability to manage multiple tasks simultaneously.
• Proficiency in using computer systems and office software.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Process orders and liaise with warehouses.
• Resolve customer issues efficiently.
• Provide product information to assist customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Problem-solving

Attention to detail

Job description

Overview

• Work with a heritage brand known for excellence in fine dining & retail
• Gain valuable experience in luxury customer service and seasonal campaigns

About Our Client

Customer Service Adviser, Basingstoke: The employer is a respected, small-sized organisation within the retail industry, known for its commitment to quality and excellent customer service. With a focus on delivering exceptional experiences, the company values individuals who can contribute to their service-oriented ethos.

Job Description

Customer Service Adviser, Basingstoke:

• Respond promptly and professionally to customer inquiries via phone, email, and in person.
• Processing orders and liaising with a warehouse and 3PL
• Resolve customer issues efficiently, ensuring satisfaction with the outcome.
• Provide detailed information about products and services to assist customers in their decision-making process.
• Process customer transactions and returns accurately and in a timely manner.
• Maintain accurate records of customer interactions and transactions using internal systems.
• Collaborate with team members to ensure a consistent and high-quality customer service experience.
• Assist with administrative tasks related to the customer service department as required.

The Successful Applicant

A successful Temp Customer Service Adviser should have:

• Previous experience in a customer-facing role, preferably within the retail industry.
• Strong communication skills, both written and verbal, to interact effectively with customers.
• A positive attitude and a problem-solving approach to handle queries and complaints.
• Attention to detail and the ability to manage multiple tasks simultaneously.
• Proficiency in using computer systems and basic office software.

What's on Offer

• An hourly rate of approximately £12.50 - £15 phr based on experience and skills.
• A temporary role offering flexibility and valuable experience in the retail industry.
• Opportunities to work within a supportive and customer-focused environment in Basingstoke.

If you are passionate about delivering excellent customer service and are available for a temporary assignment in Basingstoke, we encourage you to apply today