Technical Services Fleet Engineer

SF Recruitment; East Midlands; On-site; GBP 38,000 - 45,000; Full time

Job summary

A recruitment agency is looking for a Technical Services Fleet Engineer to provide technical support to customers and solve product and system faults. The ideal candidate should be skilled in traction and trailer engineering, possess strong communication abilities, and have a customer-focused approach. This role involves building relationships with fleet operators and requires flexibility in working hours.

Qualifications

• Highly skilled and competent in traction and trailer engineering practices.
• Full understanding of operator compliance requirements.
• Experience in customer support within the commercial vehicle sector.

Responsibilities

• Provide technical product support to clients and end users.
• Process warranty claims and provide solutions.
• Build strong relationships with fleet customers.

Skills

Traction and trailer engineering

Problem solving

Customer service

Strong communication skills

Job description

Overview

Technical Services Fleet Engineer – Leicestershire – Up to £45,000 DOE

SF Recruitment are recruiting for a Technical Services Fleet Engineer to provide technical product support to our clients Technical Services Fleet Engineers, trailer builders, Fleet customers and end users and provide engineering solutions and preventative remedies to minimise warranty claims and in-service failures. This role could be suited to a Fleet engineer looking to get 'off the tools' and into an office based role.

Personal Profile

To be highly skilled, competent, and experienced in traction and trailer engineering practices within the commercial vehicle sector. Must have a full understanding of Operator compliance requirements and have a cultural integrity around the importance of a proactive regime of maintenance and Service activities. This role requires a highly experienced communicator across many levels with a "can do" attitude, be able to write clear and concise technical reports. The role requires an engineer with a high degree of flexibility both in working hours and approach, be problem solving, self-motivating and comfortable within a challenging environment of customer support.

Main responsibilities

• Reports to the Technical Services Manager.
• Process warranty claims and provide appropriate support and solutions to customers and end-users.
• To build strong personal relationships at all levels, fleet customers including, but not limited to service mechanics, fleet engineers, fleet managers, purchase agents and fleet owners.
• To work within the Fleet services in support of the external customer base and internal production facility as required.
• To assist with the diagnosis of product and system faults both in the workshop and out in the field and to help provide solutions.
• To always provide first class customer service.
• To communicate customer perceptions and objectives within the company, to influence company strategies.
• To monitor and report activities within the market relevant to the company's operations.
• To support secondary products, such as Telematics (EBPMS) and Agricultural.

Other responsibilities

• Methodical approach to issue investigation and problem solving.
• Strong verbal and written communication skills.
• Excellent interpersonal skills and team player approach.
• Provide customer reports where required