Team Leader - PI Motor Insurance

Red Dot Commercial Limited; Ashford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance firm in Ashford is seeking an experienced PI Team Leader to manage a team of PI Claims Handlers. You will bring strong leadership skills and solid knowledge of personal injury claims to drive performance and support a high-performing team in a fast-paced environment. This role offers a competitive salary, generous holiday allowance, ongoing development opportunities, and a collaborative work culture.

Benefits

Competitive salary with annual reviews

Generous holiday allowance

Ongoing training and development opportunities

Supportive working culture

Qualifications

• Experience managing or supervising a team within PI claims or a similar insurance setting.
• Strong technical knowledge of personal injury claims handling.

Responsibilities

• Leading a team of PI Claims Handlers, setting clear expectations.
• Managing workloads, coaching, and developing staff.
• Overseeing the effective handling of PI claims.
• Driving performance and ensuring cases are resolved efficiently.
• Acting as a point of escalation for complex cases.

Skills

Leadership

Coaching

Communication

Problem-solving

Job description

Responsibilities

• Leading a team of PI Claims Handlers, setting clear expectations and ensuring high standards of service.
• Managing workloads, coaching, and developing staff to meet individual and team objectives.
• Overseeing the effective handling of PI claims, ensuring compliance with regulatory and legal requirements.
• Driving performance, improving processes, and ensuring cases are resolved efficiently and fairly.
• Acting as a point of escalation for complex cases and supporting decision-making.

Overview / Opportunity

Were looking for an experienced PI Team Leader to join a busy, fast-paced insurance environment. This is an excellent opportunity for someone with strong leadership skills and solid knowledge of personal injury claims to step into a pivotal role where you'll guide and support a high-performing team.

• Experience managing or supervising a team within PI claims or a similar insurance setting.
• Strong technical knowledge of personal injury claims handling.

Qualifications

• Excellent communication, coaching, and mentoring skills.
• Ability to prioritise workloads and keep the team focused on delivering results.
• A proactive approach to problem-solving and continuous improvement.

Benefits

• Competitive salary with annual reviews.
• Generous holiday allowance and pension scheme.
• Ongoing training and development opportunities.
• Supportive and collaborative working culture.