Systems Support Engineer

Northwood Hygiene Products; Shrewsbury; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading manufacturing firm in the United Kingdom is looking for a Systems Support Engineer to join their Telford office. This role involves supporting and improving critical business systems that are essential to manufacturing and logistics operations. The successful candidate will act as a primary contact for core applications, supporting platforms like SAP Business ByDesign and SNAP WMS. The position requires regular onsite work with a potential for hybrid flexibility, emphasizing effective communication and problem-solving skills.

Qualifications

• Experience in supporting business applications and systems.
• Ability to investigate and resolve technical issues effectively.
• Understanding of ERP systems, particularly SAP.

Responsibilities

• Act as a primary support contact for core business applications.
• Support ERP platform and WMS integration.
• Ensure uptime and accuracy of labelling systems.

Skills

SAP Business ByDesign

Warehouse Management Systems

Data validation

Incident investigation

Communication skills

Job description

We're excited to be recruiting a Systems Support Engineer at our Telford Head Office in expanding team to help run, support, and improve the core business systems that underpin our growing manufacturing and logistics operations.

We're an IT team of 7 (systems, infrastructure & desktop) supporting 400+ colleagues and you'll work with operational teams, system vendors, and internal stakeholders to keep critical platforms reliable, accurate, and continuously improving.

About the Role

Onsite/hybrid working model

To build an understanding of the business and working relationships with colleagues, initially this is fully onsite in Telford (TF3 3AB), but we do operate a hybrid working model which will eventually be considered.

Regular site travel is required as part of this role.

Business Systems & Applications Support

Act as a primary support contact for core business applications, taking ownership of issues through investigation, resolution, and prevention.

Support our ERP platform (SAP Business ByDesign), including configuration assistance, data validation, reporting, permissions, and incident investigation.

Support the SNAP Warehouse Management System (WMS), including integration, access management, data accuracy, and operational issue resolution.

Maintain and support Markem labelling systems, ensuring uptime, accuracy, and alignment with …