Support Line Nurse / Nyrs Llinell Gymorth

Tenovus Cancer Care; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare charity in the UK is seeking a Support Line Nurse to provide advice on cancer and its treatment. You will manage clinical inquiries and support patients with skilled oncology nursing. The ideal candidate will have nursing qualifications and a passion for patient care. This role focuses on holistic support across various platforms, including phone and community events.

Qualifications

• Registered Nurse with experience in oncology nursing.
• Ability to handle incoming clinical calls effectively.
• Familiarity with supportive health services.

Responsibilities

• Handle incoming clinical calls or internet enquiries.
• Provide appropriate nurse-led advice over the phone.
• Attend in-person events to promote service and raise cancer awareness.

Skills

Oncology nursing experience

Communication skills

Patient-centered approach

Education

Registered Nurse qualification

Job description

Overview

Our specialist Support Line Nurse service delivers information and advice on all aspects of cancer and its treatment to anyone affected by cancer, from those worried about cancer to those going through treatment to palliative and end-of-life care. We deliver our service via the telephone, internet, and in person, often referring and signposting across our wider Tenovus Cancer Care services and to NHS partners. Support Line Nurses are oncology nursing specialists who approach cancer care holistically, work collaboratively and are passionate about supporting people affected by cancer.

In this Support Line Nurse role you can expect to be doing things like handling incoming clinical calls or internet enquiries, providing appropriate nurse-led advice over the phone or internet, signposting patients to wider services to support their health and wellbeing, contacting Health Board or referred patients via our Call Back service to assess Systemic Anti-Cancer Therapy responses or toxicities, attending in-person events in Wales with organisations or in community settings to promote our service and cancer awareness, using your oncology nursing clinical experience to provide proficient systemic oncology patient advice, and working in close contact with partner organisations and Health Boards in a patient-centred approach to nursing.

Responsibilities and activities are performed in a way that demonstrates oncology nursing specialist skills adaptable to our service delivery, with a focus on learning, development and continuous improvement.