Supervisor

Flannels; Kingston upon Thames; On-site; GBP 33,000 - 39,000; Full time

Job summary

A luxury retail company is seeking a passionate Sales Leader to provide an exceptional selling experience while supporting a team in Kingston upon Thames. The role demands strong communication skills and a customer-first mindset, focusing on achieving sales targets and developing client loyalty. Candidates should be enthusiastic about fashion and capable of leading a team in a fast-paced environment. The company offers a competitive salary with various perks including bonuses and discounts.

Benefits

28 days holiday per year

20% staff discount across all stores

Commission-led bonuses

Discounted gym membership

Qualifications

• Experience leading a team in a fast paced environment.
• Confident, assertive, and personable demeanor.
• Positive attitude with enthusiasm and energy.

Responsibilities

• Provide a luxury selling experience to customers.
• Support and coach brand ambassadors.
• Manage the delivery of in-store events.

Skills

Strong communication skills

Team leadership experience

Commercial awareness

Passion for fashion

Job description

Job Description

The role is focused on delivering a luxury selling experience to all customers.

The responsibility.

• Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise in fashion
• Confident demonstrating / applying products to customers while making recommendations to achieve sales and targets
• Drive and achieve individual and team objectives and be accountable for meeting your own sales results and KPIs
• Passionate about the industry and trends
• Self-driven to develop and maintain your own product knowledge using brand and store product information, education materials and attending training as required
• Pro-actively engage with clients to develop customer loyalty
• Contact clients with information on new ranges, products and instore events
• Own the planning and delivery of in-store events in conjunction with the store and brands
• Maintain high standards of visual presentation in stores by making suredisplays are kept clean and tidy
• Maintain exceptional levels of personal grooming with adherence to company grooming policy and guidelines at all times
• Support with stock counts and other operational duties
• Be a Brand Expert through positive promotion of product and company image at all times
• Lead by example to support and coach the brand ambassadors
• Support the store management team
• Develop strong relationships with brand representatives
• Perform as a team player, participating in all activities to contribute to the store objectives
• Ensure compliance with all policies and procedures
• Champion our company culture and values

Qualifications

• Think without limits and take the team with you
• Own it and back it
• Not hesitate and act with purpose
• Be commercial and customer-focused.

You will see the possible in impossible and will be open-minded and humble, not afraid to take a risk if it’s the best option for the business.

You will take pride in what you do with confidence, but not overconfidence. It’s important you take ownership of your decisions, stand by your convictions and reason with contradiction.

You will ask for forgiveness – not permission. You will be comfortable juggling multiple projects acting both decisively and instinctively without support from managers.

You will be creative and analytical, balancing big-picture trends and detailed commercial performance. You will have a forensic commercial mindset, always considering the commercial impact of any decision.

Candidate Profile.

• Experience leading a team in a fast paced environment
• Demonstrates a high level of personal energy
• Confident, assertive and personable
• Positive and enthusiastic with a can do attitude
• Great communication skills
• Self-driven to upskill and learn
• Resilient and resourceful
• A natural coach and leader

Additional Information

The Rewards

• Basic rate salary £33,245 per annum
• 28 days holiday a year inclusive of bank holidays
• 20% Staff Discount across all Frasers group Stores
• 50% in store uniform discount
• Weekly / Monthly & Quarterly Commercial Bonuses
• Commission led bonuses across a wide range of products
• Long Service awards
• Discounted Gym membership