Supervisor

Manchester Arndale; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading facilities management company in London seeks a qualified electrician to manage service deliverables and ensure client satisfaction. Responsibilities include developing service offerings, maintaining health and safety standards, and managing relationships with clients. Ideal candidates have previous supervisory experience and relevant qualifications in electrical works. Join a diverse and inclusive workforce with ample opportunities for growth.

Qualifications

• Good team member with excellent communication skills.
• Previous supervisory experience in a mixed trade team.
• Broad knowledge of safety documentation to ensure OCS/site safety.

Responsibilities

• Develop service offerings in line with customer requirements.
• Maintain safety standards and conduct audits.
• Manage client relationships and handle concerns proactively.

Skills

Communication skills

Customer liaison skills

IT skills

Technical skills

Education

Qualified Electrician

NVQ or City & Guilds in gas/plumbing/mechanical services

Tools

Computerized FM and maintenance management systems (BMS)

Job description

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve is rooted in our TRUE values: Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Monday to Friday

Roles and Responsibilities

• Developing the service offering in line with customer requirements, delivering continuous improvement activities, responding to customer concerns and implementing corrective action when required.


• Developing and maintaining strong relationships with customers, relevant stakeholders, staff and external bodies.


• Developing effective communication and strong customer/supplier relationships to aid business development and retention.


• To provide a professional service and represent the company in a way which ensures customer satisfaction.


• To take a proactive approach to client liaison and ensure that concerns are dealt with or relayed to management as necessary.


• To be fully aware of contractual requirements and customer needs, always planning and organising.


• Ensuring SLAs and measurable KPIs for all works allocated are achieved; ensuring you have adequate resources to deliver the services in scope including direct labour and the supply chain to deliver the required volume of work to meet contractual SLAs.


• Project yourself, your team and the company in a courteous and professional manner at all times.


• Participation in FM and OCS management meetings as required.


• Sharing best practices with regional teams, Senior Management and the wider FM team.


• Working closely with colleagues across the group to promote collaboration and integrated delivery of client services.


• Work closely with the other Regional Supervisors to undertake business improvement projects as directed.

Health & Safety

• Helping create and maintain a positive safety culture, always leading by example.


• Ensuring all employees are aware of their obligations under the OCS Health & Safety Policy, and that work is carried out in accordance with the policy at all times.


• Ensuring sub-contractors work in accordance with the OCS Health & Safety policy.


• Ensure all works are delivered in accordance with the agreed OCS processes including the production of job / project-specific Construction Phase Plans, Risk Assessments and Method Statements to ensure that works are always planned and delivered to the highest levels of safety standards.


• Ensuring that all health, safety and environmental incidents and complaints are reported and investigated and that action points arising from site safety surveys, audits, accident reports and other recommendations are successfully closed off.


• Lead by example in upholding, maintaining and demonstrating excellent and safe working practices.


• Ensuring risk assessments, method statements and toolbox talks are up-to-date, relevant and delivered as required.


• To manage the safety audit program of both internal and external teams.

Qualifications, Skills and Experience

• Good team member with excellent communications skills with all levels of the workforce.


• Technically qualified


• Previous Supervisory experience in a mixed trade team.


• NVQ or City & Guilds in gas/plumbing/mechanical services desired


• Prerequisite - Qualified Electrician, City & Guilds 2330 & 2391 or NVQ Level 3, 18th Edition.


• Experience working within Facilities Management.


• Strong understanding of Building Services Infrastructure.


• Strong background in Technical Facilities Management with an electrical/ mechanical bias.


• Broad knowledge of computerized FM and maintenance management systems (BMS).


• The ability to work within a customer-focused environment.


• Sound knowledge of understanding and developing safety documentation to ensure OCS/site safety procedures are always followed.


• Customer Liaison skills.


• IT skills.


• COSHH Awareness.


• First Aid.


• Full driving licence.


• Full disclosure is a contractual requirement.


• CSCS Skills card or equivalent qualification

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.