Summer Residence Coordinator

EF Education First Gruppe; York and North Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

An international education organization seeks a Residence Coordinator in York to create a welcoming living environment for international students. The role involves managing student residences, ensuring safety and comfort, providing excellent customer service, and coordinating with staff and suppliers. Ideal candidates are energetic and organized, with a strong commitment to student welfare. This position offers the chance to develop leadership skills in a diverse and supportive community.

Benefits

Innovative work environment

Career development opportunities

Multicultural workplace

Qualifications

• Highly motivated, energetic, and positive individual.
• Friendly and approachable manner necessary for customer service.
• Ability to diffuse potentially difficult situations.

Responsibilities

• Ensure smooth running of student residences.
• Maintain policies, accreditation criteria, and customer service excellence.
• Liaise with external suppliers regarding maintenance issues.

Skills

Customer service orientation

Organisational skills

Effective communication

Ability to remain calm under pressure

Attention to detail

Tools

Microsoft Office

CRMs

Job description

EF Education First is seeking an enthusiastic Residence Coordinator to champion the welfare of international students at our vibrant summer school in York. If you're passionate about customer service, motivated by the diversity of working with international students, and can handle responsibility with flair, we want you!

EF’s mission is opening the world through education.

A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers – creative, collaborative, and motivated people who are excited by education, communication, and travel.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about—we welcome you and encourage you to open the world through education.

Your Role

EF York is looking for a responsible and energetic individual to join our Residence Team for summer 2026 as a Residence Coordinator. You’ll help create a safe, welcoming, and fun living environment for our international students while ensuring everything runs smoothly behind the scenes. This role provides a great opportunity for you to build your organisational and leadership skills in a supportive, team-focused environment. If you’re ready to step up and make an impact this summer, we’d love to hear from you!

Responsibilities

• Ensures the smooth running of the student residences
• To ensure the residences provide a comfortable, safe living environment
• To maintain EF policies, accreditation criteria and Golden Rules
• Toprovide the highest level of customer service at all times
• To help maintain ‘one team’, where the different departments liaise and interact effectively and efficiently
• Allocates new bookings to residential accommodation
• Assists customers with residence queries, ensuring prompt follow up and excellent customer service
• Liaises with external suppliers where cleaning/maintenance issues are reported
• Completes weekly occupancy statistics
• Ensures allocation information sent to residence suppliers is accurate and on time
• Prepares arrival & departure documents and provides keys for all arrivals
• Follows up any welfare and disciplinary issues together with the Residence Manager and ensures sanctions are applied in line with EF’s residence rules and regulations
• Assists with the training and supervision of temporary staff/interns
• Participates in student intakes and first week chats
• Shares emergency duty on a rota basis

Requirements

• Given the on call nature of the position, a flexible, hands‑on approach to nature & hours of work undertaken is essential
• Familiar with Microsoft Office and CRMs (desirable)
• Highly motivated, energetic, positive
• Customer service orientated, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external clients
• Attention to detail, organised & thorough
• All offers are subject to a clear enhanced DBS check and two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast‑tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique.

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