Student Experience Officer (Compliance)

CATS Global Schools; Northampton; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading education group in Northampton is seeking a detail-oriented Student Experience Officer (Compliance) to ensure regulatory compliance and enhance student support. The role involves overseeing visa processes, managing student records, and collaborating with various teams. Ideal candidates have experience with UKVI compliance and strong customer service skills. This position offers a supportive work environment focused on student welfare and satisfaction.

Benefits

Cycle to work Scheme

Tech Scheme

Car Scheme

Free flu vaccine

Health Cash Plan

Employee Assistance Programme

Enhanced Maternity and Paternity pay

Qualifications

• Experience with UKVI and ISI compliance requirements.
• Ability to manage confidential student data securely.
• Strong interpersonal skills to build relationships with students and parents.

Responsibilities

• Ensure compliance with UKVI rules and regulations.
• Manage student immigration records and visa processes.
• Collaborate with various stakeholders for student support.

Skills

Attention to detail

Customer service

Communication skills

Education

Relevant degree or equivalent experience

Job description

ABOUT BOSWORTH INDEPENDENT SCHOOL

Bosworth Independent School is a relatively small school of approximately 300 students. This enables us to offer a supportive family atmosphere, where students and staff can enjoy their work and thrive as valued people and professionals. Our ethos is one that believes in the importance of the individual and celebrates success regardless of the level. Students come from a wide variety of countries and are motivated and aspirational, mostly aiming for Russell Group and Oxbridge .

JOB OVERVIEW

At Bosworth Independent School, we are seeking a dedicated and detail-oriented Student Experience Officer (Compliance) to play a vital role in maintaining the highest standards of regulatory compliance and student support. This position sits at the heart of our community, ensuring that all students meet UKVI and ISI requirements while enjoying a safe, seamless, and enriching educational experience. The successful candidate will oversee visa and immigration processes at school level, manage student data in a regulatory compliant manner, and work collaboratively with colleagues across Admissions, Compliance, Boarding, and Academic teams. Equally important, they will help foster a positive and supportive environment for our students and their families, balancing meticulous attention to compliance with a genuine commitment to student wellbeing, satisfaction, and success.

REPORTS TO

You will be directly responsible to the School’s Officer Manager & EA to the Head. You will work within the framework set by and under the general direction of the Head but work closely and collaboratively with the CGS central Admissions, Marketing and Compliance team.

MAIN RESPONSIBILITIES OF THE JOB

UKVI & ISI Compliance and Reporting

Ensure the school is compliant with the UKVI rules and regulations

Ensure that all students have up-to-date contact details, immigration records and a suitable visa to legally study at the school

Ensure that all student documents are managed securely

Manage early withdrawals process, including reporting to UKVI via the SMS, gathering withdrawal reasons and evidence and uploading information

Report changes to student programmes of study or other relevant changes to UKVI

Assist students with visa renewals, including the assigning of CAS documents and with travel visas for school trips and holidays

Liaise with the Central Compliance team to report data for auditing purposes

Data Management

Maintain and manage the confidential student files.

Maintain all data for all enrolled students.

Verify contact information when different to the information that was provided at the admission stage

Ensuring the timely entering of all amendments to student records in conjunction with the Boarding team and Academic Leadership team.

Gather the required documentation to review and approve / reject hosts for students going on leave (exeats) in line with the latest expectations from UKVI

Collaboration & communication

Work collaboratively with a wide variety of stakeholders in the company including the Central Admissions, Compliance and Global Sales teams, as well as the school’s Senior Leadership Team

Be responsive to ensure queries from external and internal clients are provided and that information shared is accurate and clear, and that responses are timely

Customer Service & Student Experience

Build rapport and maintain strong relationship with students, Sales teams, agents and parents

Demonstrate excellent knowledge of the Bosworth Independent School products and services

Supporting the work of the school in ensuring that from registration and enrolment the student experience is first-class

Customer satisfaction & student Retention

Be instrumental in ensuring that customer satisfaction transposes into high retention rates among students

Work with key players in the school to ensure student issues that may arise are taken seriously, handled sensitively, and resolved effectively

Issue scholarship / bursary certificates when awarded to continuing students

Liaise with other CGS sites to ensure any student transfers are handled effectively

BENEFITS

• Cycle to work Scheme
• Tech Scheme
• Car Scheme
• Free flu vaccine through Healthshield
• Free eye tests
• Financial wellbeing support via WageStream
• Employee Assistance Programme
• Group income protection
• GP24 : GP Access for all
• Health Cash Plan
• Death in Service
• Long service awards
• Employee referral scheme
• Enhanced Maternity and Paternity pay

ABOUT CATS GLOBAL SCHOOLS (CGS)

CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers.

With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China.

Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities.

We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.

OUR COMMITMENT TO INCLUSION AND DIVERSITY

We are committed to diversity, inclusion and belonging. Building on our core values Pioneering, Persevering, People We pledge to deliver a series of events, guest speakers and focus groups to make CATS Global Schools and employer of choice for all.

SAFEGUARDING

CGS is dedicated to safeguarding and promoting the welfare and well-being of children and young people. As such, appointment is subject to the satisfactory completion of safer recruitment employment checks in line with KCSIE guidelines. This will include satisfactory references, enhanced DBS from the Disclosures and Barring Service and, where applicable, any international equivalent being obtained. Shortlisted candidates will be subject to online checks which may include social media.