Strategic Customer Success Manager - Enterprise SaaS

TechSee Augmented Vision Ltd; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A SaaS startup specializing in AI solutions is seeking a Customer Success Manager to oversee strategic customer relationships and enhance satisfaction. The role involves managing deployments, providing technical guidance, and analyzing customer data to suggest improvements. Suitable candidates will have 4+ years of experience in enterprise SaaS, strong communication skills, and a proactive approach to problem-solving. This position offers a collaborative and innovative work environment focused on people-first philosophy and continuous learning.

Benefits

Competitive compensation

Healthcare support

Opportunities for internal promotion

Emphasis on inclusivity and recognition

Qualifications

• 4+ years of experience in an enterprise SaaS company.
• Experience with enterprise customer relationships in the digital CX domain.
• Ability to analyze customer usage data and suggest product improvements.

Responsibilities

• Manage customer relationships and drive satisfaction.
• Lead SaaS solution deployments and provide training.
• Analyze data to identify optimization opportunities.

Skills

Customer relationship management

Technical guidance

Data analysis

Multi-tasking

Excellent communication skills

Problem-solving

Adaptability

Education

Bachelor's degree in computer science or social sciences

Job description

A SaaS startup specializing in AI solutions is seeking a Customer Success Manager to oversee strategic customer relationships and enhance satisfaction. The role involves managing deployments, providing technical guidance, and analyzing customer data to suggest improvements. Suitable candidates will have 4+ years of experience in enterprise SaaS, strong communication skills, and a proactive approach to problem-solving. This position offers a collaborative and innovative work environment focused on people-first philosophy and continuous learning.