Store Operations Manager

PPG; Tees Valley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent decorating company in Tees Valley is seeking a Store Manager to lead operations in their Johnstone’s Decorating Centre. You will drive sales, manage staff, and ensure compliance with company policies while maintaining excellent customer service standards. The ideal candidate possesses strong leadership and sales management skills, with experience in customer-facing roles. PPG offers an excellent compensation package including a competitive salary, bonuses, and employee benefits, contributing to a positive work-life balance.

Benefits

Excellent starting salary

Competitive bonus structure

35 days of annual leave

Generous pension contributions

Career progression opportunities

Company-funded healthcare plan

Staff discount

24/7 wellbeing support

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with supervisory experience.
• Ability to stay calm when dealing with difficult situations.

Responsibilities

• Achieving expected sales and profit targets within the store.
• Providing day-to-day management of the Sales Assistants.
• Training and coaching colleagues as needed.
• Controlling resources in line with budgeted costs.
• Maintaining security and compliance with company policies.
• Managing accounts per company guidelines.
• Ensuring health and safety standards are maintained.
• Carrying out recruitment procedures.

Skills

Customer service

Leadership

Sales management

Job description

Store Manager

Full Time | Permanent

Middlesbrough

As a Store Operations Manager within our Johnstone’s Decorating Centre, you will lead from the front. With responsibility for driving and growing sales, you will ensure that all operating standards achieve the expected level of excellence.

Within this role you will provide outstanding Customer Service and support within your store, always demonstrating a positive customer focused attitude.

What we can offer...

• Excellent starting salary
• Competitive bonus structure starting at 15% for achieving budget, with potential to earn up to 42% of your salary for overachieving budget
• 35 days of annual leave, including bank holidays
• Guaranteed 39 hours pay per week with overtime or lieu time available
• Great work/life balance: Our stores are closed Saturday afternoons and Sundays, with no late evenings after 5pm!
• Generous company pension contributions
• Excellent career progression: We develop our people with online opportunities and the PPG Training Academy
• Fantastic company-funded private healthcare plan, with options to extend coverage to family members
• Generous staff discount on paint and decorating tools at Johnstone’s Decorating Centre
• Colleague recognition program that recognises and rewards our colleagues
• Inclusive and engaging workplace – We foster a culture of inclusion for all (Our engagement scores show it!)
• Colleague assistance programme for 24/7 wellbeing support and cycle to work scheme

Key Responsibilities:

• Achieving expected sales and profit targets within store to ensure Company profitability.
• Providing day to day management of the Sales Assistants which will include the organization and planning of both working rotas and absence planners. The number of direct reports will vary dependent on size of store.
• Providing training to all new and existing colleagues and coaching where necessary.
• Working Operational Managers to control resources in line with budgeted costs.
• Maintaining a high level of security, and full compliance with Company policies within the store in regards to stock, financial transactions, security and premises.
• Handling of the Decorating Centre accounts within the agreed company guidelines and policy.
• Ensuring that Health & Safety standards are maintained at all times.
• Carrying out any required recruitment and selection procedures in liaison with the District Operations Manager.

Qualifications

• Previous experience in a customer facing environment delivering on direct sales.
• Strong leadership, mentoring and motivational skills with previous supervisory experience.
• Demonstrates the ability to stay calm and composed when dealing with difficult situations.
• Flexibility in attitude towards both working hours and duties, providing cover for the other Decorating Centres in the Zone as required.

#WeAreHiringPPGUK

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.