Store Manager

Fitness Superstore; Swalwell; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading fitness equipment retailer in Swalwell is seeking an experienced Store Manager to lead their Newcastle store. This role involves providing exceptional customer service and driving sales through effective team management and motivation. The ideal candidate should have over three years of management experience, the ability to meet sales targets, and a strong focus on customer satisfaction. A competitive salary with performance-based bonuses and various benefits is offered.

Benefits

Store and individual incentive bonuses

Pension scheme

Holiday entitlement of 29 days

Generous staff discount

Free on-site car parking

Qualifications

• At least 3 years of management and sales experience.
• Ability to deliver targets and drive sales growth.
• Effective leadership and the ability to motivate others.
• Ability to plan and prioritize workloads.

Responsibilities

• Provide an unsurpassed in-store experience for our customers.
• Sell high-quality fitness equipment face-to-face, over the phone, and via Live Chat.
• Achieve sales targets by analyzing customer needs.
• Manage and motivate a team for continuous increase in sales.

Skills

Management experience

Sales experience

Customer focus

Leadership

Numerical skills

IT skills

Communication skills

Multi-tasking

Job description

Overview

Join us as a Store Manager at our Newcastle store earning a base salary of £32,000 per annum with an uncapped discretionary bonus scheme from day one.

We are also offering the following benefits and conditions:

• Working hours of 36.5 - 43.5 per week. Rota includes alternate weekends and bank holidays.
• Other listed benefits below (see Benefits).

What you’ll do

• Provide an unsurpassed in-store experience for our customers.
• Sell high-quality fitness equipment face-to-face, over the phone, and via Live Chat.
• Achieve sales targets by analysing customer needs and making informed product recommendations.
• Provide all necessary information about our products and apps to customers, demonstrating when necessary.
• Collaborate with customer service and operations teams to ensure efficient customer solutions.
• Ensure the store maximises profitability and meets sales targets and KPIs with full accountability.
• Manage and motivate a team for continuous increase in sales and efficiency.
• Handle staffing tasks such as interviewing potential staff and conducting performance reviews.
• Ensure standards for quality, customer service and health and safety are met.
• Inspire the team by being a role model and showing a clear future with the company.

What we’re looking for

• At least 3 years of management and sales experience.
• Ability to deliver targets and drive sales growth.
• Effective leadership and the ability to motivate others.
• Ability to plan and prioritise workloads and delegate accordingly.
• Customer focus.
• Ability to multi-task and work under pressure.
• Excellent numerical skills.
• Excellent IT skills.
• Great communication skills.

Benefits

• Store and individual incentive bonuses (significant portion of income; circa £6-7K+ pa on top of basic salary).
• Pension scheme.
• Holiday entitlement of 29 days per annum (including statutory bank holidays).
• Personal use of in-store equipment after hours.
• Generous staff discount (following probation).
• Full product training and induction.
• Free on-site car parking.
• Working within a small friendly team.

We are looking for a Store Manager at Fitness Superstore, who will…

• Provide an unsurpassed in-store experience for our customers.
• Sell high-quality fitness equipment face-to-face and over the phone and Live Chat.
• Achieve sales targets by analysing the needs of the customer and making informed product recommendations.
• Provide all necessary information about our products and apps to the customer, demonstrating whenever necessary.
• Work with our customer service and operations teams to ensure efficient customer solutions.
• Ensure the store maximises profitability and meet sales targets and KPI’s, as you will have full accountability.
• Manage and motivate a team for continuous increase in sales and efficiency.
• Deal with staffing issues such as interviewing potential staff and conducting performance reviews.
• Ensure standards for quality, customer service and health and safety are met.
• Inspire the team to do their best by being a role model and an authoritative example of their possible future with the company.

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