Store Manager

Elite Associates; Ashford; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading premium retailer is seeking an experienced Store Manager for their outlet in Ashford. You will lead a team to drive sales and ensure exceptional customer experience in a luxury retail environment. This role offers a competitive salary with bonus potential, generous discounts, and ongoing career development opportunities.

Benefits

Competitive salary

Bonus potential

Generous staff discount

Health and wellbeing resources

Ongoing career development

Qualifications

• Proven management experience in premium retail with a focus on customer experiences.
• Natural leader with coaching and motivating abilities.
• Strong commercial acumen and track record of exceeding sales targets.

Responsibilities

• Driving sales performance and building strong client relationships.
• Leading and developing the team to achieve excellence.
• Maintaining high standards of visual merchandising and operational excellence.

Skills

Leadership in retail

Sales performance analysis

CRM utilization

Customer experience enhancement

Organizational skills

Job description

Store Manager – Ashford Designer Outlet

We’re looking for an experienced Store or Assistant Manager to take the lead at a thriving outlet store in Ashford. This is an exciting opportunity to manage a high-profile location, driving both commercial performance and an exceptional customer experience within a premium retail environment.

As Store Manager, you’ll be the face of the business in-store — leading from the front, inspiring your team, and ensuring every client interaction reflects the high standards of service expected in luxury retail.

What you’ll be doing:

• Driving sales performance, building strong client relationships, and exceeding targets.
• Leading, motivating, and developing your team to deliver excellence on the shop floor.
• Using CRM and customer insights to create personalised, memorable experiences.
• Maintaining high standards of VM, stock control, and operational excellence.
• Acting as a role model for clienteling, service, and brand values.
• Creating a culture of accountability, growth, and commercial focus.

What we’re looking for:

• Proven management experience in premium retail that really understand how to deliver great customer experiences.
• A natural leader who thrives on coaching, motivating, and getting the best out of people.
• Strong commercial acumen with a track record of exceeding sales and KPIs.
• Confident in clienteling and delivering a seamless customer journey.
• Detail-oriented, organised, and proactive in problem-solving.

What’s on offer:

• Competitive salary with bonus potential.
• Generous staff discount and access to exclusive sample sales.
• Health & wellbeing resources, plus retail discounts via Retail Trust.
• Ongoing career development within a growing, global retail brand.

This is a fantastic chance to step into a leadership role with a premium fashion retailer and make a big impact at one of the UK’s most dynamic outlet destinations.