Store Colleague - Worcester

Pets at Home Limited; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading pet care retailer in the UK is seeking enthusiastic individuals to join their team as Store Colleagues. You will provide outstanding customer service and build strong relationships to enhance customer experience. The ideal candidate will have strong communication skills and a willingness to learn. This role requires flexibility in scheduling, including weekends and evenings. The company offers attractive rates of pay, paid holidays, and opportunities for career progression.

Benefits

Attractive rates of pay

Paid holidays

Additional leave for birthdays and special occasions

20% colleague discount in Stores

Discretional annual bonus scheme

Access to discounts and benefits

Charity work opportunities

Career progression

Qualifications

• Ability to effectively engage with customers and convey information.
• Ability to address customer questions and resolve issues swiftly.
• Willingness to participate in ongoing professional development.
• Ability to work effectively in a team.

Responsibilities

• Provide outstanding, personalised and attentive customer service.
• Build strong customer relationships to enhance their experience.
• Uphold top pet care standards and support smooth store operations.
• Be flexible with shifts, including evenings, weekends and bank holidays.

Skills

Strong communication skills

Effective problem-solving

Eagerness to learn

Team collaboration

Job description

Overview

Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring our customers have an outstanding experience that sets us apart and fosters loyalty to our brands. Availability is required across 3 days, including weekends, from 7am.

Responsibilities

• Provide outstanding, personalised and attentive customer service to ensure every customer feels valued and understood.
• Build strong customer relationships and enhance their experience with us.
• Uphold top pet care standards and support smooth store operations.
• Be flexible with shifts, including evenings, weekends and some bank holidays.

Qualifications

• Strong communication skills, both verbal and written, to effectively engage with customers and convey information.
• Effective problem-solving to address customer questions and resolve issues swiftly.
• Eagerness to learn and participate in ongoing professional development.
• Ability to work well in a team and collaborate to achieve store goals.

Benefits

• Attractive rates of pay
• Paid holidays
• Additional leave for birthdays and special occasions
• 20% colleague discount in Stores
• Discretional annual bonus scheme
• Access to other discounts and benefits
• Opportunity to do charity work in your local community
• Career progression

We may close this vacancy earlier than the specified closing date should we receive a sufficient number of applications. Our preferred method of contact is via email. To ensure you receive our communications, kindly check your junk or spam folder regularly. We take inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!