Store Colleague

JD Sports Fashion; Stockton-on-Tees; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading retail company in Stockton-on-Tees is seeking an enthusiastic Sales Assistant to enhance the shopping experience for customers. Responsibilities include driving sales, maintaining store standards, and providing excellent customer service. This is an entry-level, full-time position with opportunities for career progression and personal development.

Benefits

25% company discount

Discounted gym memberships

Access to counselling services

Incremental holiday allowance

Qualifications

• Positive attitude towards a fast-paced retail environment.
• Ability to develop skills and progress in your career.
• Confident interpersonal and communication skills.

Responsibilities

• Provide exceptional customer service and engage with customers.
• Drive and exceed sales targets.
• Maintain high visual and merchandising standards.

Skills

Customer service

Sales

Communication

Flexibility

Job description

Established in 1981 with a single store in the Northwest of England, JD Sports Fashion Plc is a leading omni-channel retailer in Sports Fashion, Outdoors and Gyms. We are a FTSE100 company listed on the London Stock Exchange since 1996 and continue to grow in the UK and internationally.

Role overview: We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience for our customers. JD Group offers opportunities for career development for those motivated by progression and developing their career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best possible experience, and engaging with the customer service measurement programme.
• Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross-sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive KPIs including Units, Conversion, ATV, UPT; achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast-paced, customer-focused retail environment.
• Ability to view challenges as opportunities to develop skills and progress in your career.
• Confident interpersonal and communication skills; thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% on many in-store and online products (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts via TELUS Health platform; access to counselling services, digital health and well-being advice.
• Health cash plans and a wide range of internal development courses.
• Access to apprenticeships and accredited qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to join colleague networks and contribute to JD Foundation initiatives.
• Incremental holiday allowance and ongoing personal development opportunities.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development
• Industries: Retail