SOM (Site Operating Manual) Coordinator

Thames Water Utilities Limited; Reading; Hybrid; GBP 34,000 - 45,000; Full time

Job summary

A leading water services provider seeks a SOM (Site Operating Manual) Coordinator to enhance management systems and ensure accurate documentation. The role involves coordination with technical teams and promoting compliance. Ideal candidates will have experience in documentation management and quality controls. This is a full-time position with a salary range of £34,820 to £45,000, offering a hybrid working pattern and competitive benefits.

Benefits

26 days holiday

Performance-related pay

Generous Pension Scheme

Health and wellbeing benefits

Qualifications

• Proven experience in documentation management within a technical environment.
• Experience in delivering large volumes of document updates.
• Experience of working with and applying quality controls.

Responsibilities

• Support the IMS Team in identifying and implementing continuous improvement opportunities.
• Coordinate input from various experts to ensure SOM review progresses.
• Ensure accuracy of SOMs and related documentation.

Skills

Documentation management

Project planning and organisation

Stakeholder engagement

Communication skills

Microsoft SharePoint

Power BI

Education

Higher Education, minimum HNC or equivalent

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Job title SOM (Site Operating Manual) Coordinator Ref 42284 Division Asset Operations & Capital Delivery Location Hybrid - Clearwater Court - RG1 8DB. Contract type Permanent. Full/Part-time Full-time. Salary £34,820 – £45,000 per annum depending on experience. Job grade B. Closing date 22/09/2025.

Responsibilities

What you’ll be doing as a SOM (Site Operating Manual) Coordinator

• You will support the Integrated Management Systems (IMS) Team in achieving its objectives, including identifying and implementing continuous improvement opportunities within management systems and the broader business.
• Efficiently coordinate input from various technical and operational experts across the business to ensure the SOM review programme progresses according to plan.
• Ensure the accuracy of SOMs and related documentation, updating them as per requirements or as part of a continuous improvement review programme. Proactively manage corrective action management and document change requests to ensure all actions are completed within agreed timescales.
• Promote fully compliant SOM processes in line with business requirements and standards, contributing to action plans to address any gaps.
• Contribute to the overall IMS team objectives, proactively taking on actions to continuously improve the management systems.
• Contribute to the development and maintenance of regular reports to measure the progress of the SOM review programme against the agreed key performance indicators (KPIs).

Working pattern

Hours: 36 hours, Monday–Friday

Qualifications

• Proven experience in documentation management within a technical environment and delivering large volumes of document updates.
• Project planning and organisational experience
• Experience of working with and applying quality controls
• Strong stakeholder engagement and communication skills
• Experienced user of Microsoft products such as SharePoint, Word, and PowerPoint
• Higher Education, minimum HNC or equivalent, in a relevant discipline.

Additional skills

• Previous experience gained within the water industry and/or other industries with a significant asset base.
• Previous experience working within the context of a quality management system
• Proficiency in using Power BI for report creation and updates, along with practical experience in workflow and automation tools.

What’s in it for you?

• Competitive salary from £34,820 to £45,000, per annum, depending on experience.
• 26 days holiday per year, increasing to 30 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to both company and individual performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process . Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.