Slots Arcade Manager

The Rank Group; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading gaming operator in London's West End is seeking a Slots Manager to shape the slots operation. This role involves leading a customer-focused department, driving performance, enhancing the customer journey, and ensuring operational excellence. The ideal candidate will have a valid PML license, a passion for customer experience, and strong commercial acumen. Join this vibrant team and enjoy a competitive salary and various benefits while working in a dynamic environment.

Benefits

Competitive annual salary

Paid breaks

28 days of holiday

Pension scheme

Life insurance

Long service awards

Online learning access

Retail discount scheme

Employee assistance programme

Food and soft drinks discounts

Qualifications

• Proven ability to engage and lead a team to deliver high standards of service.
• Comprehensive knowledge of electronic gaming and associated compliance.
• Strong understanding of profitability and regulatory standards.

Responsibilities

• Lead the performance of the slots department against metrics.
• Drive profitability through effective sales strategies.
• Ensure compliance with Gambling Commission licensing requirements.

Skills

Customer experience

Team leadership

Knowledge of electronic gaming

Commercial acumen

Education

Valid PML license

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues -they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK's most loved casinos.

That’s where you come in.

As a valued team member, you'll receive the following benefits:

• Competitive annual salary
• Paid breaks
• Holiday entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Pension scheme: We contribute 3% to your pension
• Life insurance: Coverage provided for peace of mind
• Long service awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Retail discount scheme: Enjoy discounts and offers at selected retailers
• Employee assistance programme: Access to support and resources whenever you need them
• Food and soft drinks discounts

Job Description

Grosvenor Casino, The Rialto (W1D 6BL)

Are you passionate about electronic gaming and driven to deliver unforgettable customer experiences?

Join us at Grosvenor Casino, The Rialto - a premier gaming destination in London's west end, as our new Slots Manager, and play a key role in shaping the future of our slots operation.

This is an exciting opportunity to lead a fast-paced, customer-focused department where energy, innovation, and attention to detail are essential. You’ll take full ownership of the slots area, driving performance, elevating the customer journey, and ensuring operational excellence.

Working closely with the General Manager, you’ll help shape and deliver a business plan that supports the continued growth of the slots sector - with a relentless focus on service, compliance, and commercial success.

In this role, you will:

• Lead the performance of the slots department, measured against financial, customer service, and team metrics.
• Build and inspire a team that’s passionate about safer gambling, customer excellence, and delivering a high-quality product.
• Drive profitability through smart sales strategies and effective cost control.
• Ensure full compliance with Gambling Commission licensing requirements and champion a culture of responsible gaming.

Qualifications

• Holds a valid PML licence
• Passionate about delivering an exceptional customer experience
• Proven ability to engage and lead a team to consistently deliver high standards of service that enhance the customer journey
• Comprehensive knowledge of electronic gaming, including the key drivers of performance and the ability to manage associated compliance, safer gambling, and commercial risks
• Strong commercial and financial acumen, with a clear understanding of how to drive profitability while maintaining regulatory standards

Additional Information

Why Join Us?

Because your skill deserves the right setting.

• A Salary That Reflects Your Value -We know talent when we see it — and we reward it. You’ll earn a competitive salary that recognises your contribution from day one.
• A Rewards Package That Goes Further -From team competitions and bonuses to staff perks, we believe in making work both fulfilling and rewarding.
• A Warm Welcome That Sets You Up to Win -Our induction isn’t just a process — it’s a real welcome. You’ll get the support and confidence you need to hit the ground running.
• Work That Means Something -You’llhavethe chance to shape the way we do things, take part in exciting projects, and see your ideas make a real difference.
• A Culture That Puts People First -We’re proud to support and look out for each other. It’s part of who we are — and why people stay.
• A High Standard, Shared Together -We set the bar high because we care — but we do it as a team, not in competition. When one person wins, we all do.
• Real Support for Your Growth -Whether you’re new to the industry or ready to take the next step, we’re here to help you develop and grow.

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know — we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

Candidates must be 18 years of age or older and have the legal right to work in the UK.