Shop Manager

Shaw Trust; Marlow; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading social purpose organisation is seeking a dynamic Shop Manager to lead their retail team in Marlow. You will drive sales, manage stock, and deliver outstanding customer service. Responsibilities include analysing financial performance and implementing strategies while fostering a supportive work environment. The role offers various benefits, including 25 days of annual leave and health and wellbeing initiatives.

Benefits

25 days annual leave

2 days paid volunteering leave

Enhanced pension scheme

Life Assurance

Learning and development opportunities

Access to employee diversity networks

Health and Wellbeing initiatives

Opportunity to request flexible working

Qualifications

• Proven experience in retail management, preferably in a similar role.
• Ability to analyse financial performance and implement effective strategies.
• Strong leadership skills to motivate and develop a team.

Responsibilities

• Lead the retail team to drive sales and manage stock.
• Analyse financial performance and implement income maximisation strategies.
• Recruit, train, and motivate staff and volunteers.
• Ensure compliance with health and safety regulations.

Skills

Sales management

Financial performance analysis

Customer service excellence

Team leadership

Stock management

Job description

Overview

We're looking for a dynamic Shop Manager to lead our retail team in driving sales and profitability, managing stock effectively, and delivering outstanding customer service. You'll be responsible for analysing financial performance, implementing strategies to maximise income—including Gift Aid and community engagement—and maintaining high shop standards. The role involves overseeing administration, security, health and safety, and ensuring compliance with Shaw Trust policies. You'll also recruit, train, and motivate both staff and volunteers, fostering a supportive and inclusive environment that champions personal development and community impact.

Responsibilities

• Lead the retail team to drive sales and profitability, manage stock, and deliver outstanding customer service.
• Analyse financial performance and implement strategies to maximise income, including Gift Aid and community engagement.
• Maintain high shop standards and oversee administration, security, health and safety, and compliance with Shaw Trust policies.
• Recruit, train, and motivate staff and volunteers; foster a supportive and inclusive environment that supports personal development and community impact.
• Flexibly work Monday to Sunday and support in Shaw Trust shops across Buckinghamshire and Oxfordshire.

Benefits

• 25 days annual leave per year (plus bank holidays), with incremental increases post 3 years' service up to 28 days, and the option to purchase additional holiday
• 2 days paid volunteering leave each year
• An enhanced pension scheme after 6 months
• Life Assurance at 3 times your annual salary
• Learning and development opportunities including paid-for apprenticeships and masters' level qualifications, and management development programmes
• Access to employee diversity networks
• Health and Wellbeing initiatives including employee assistance programme and health cash plan
• Opportunity to request flexible working from day one

About Shaw Trust

Shaw Trust promotes team spirit, inclusiveness and it is an organisation where everybody is somebody. We are a social purpose organisation challenging inequality and breaking down barriers to enable social mobility. We are committed to creating a diverse and inclusive working environment where every employee feels they belong and can progress in their career. We are Disability Confident Leaders and support the guaranteed interview scheme and the government's Access to Work scheme. Living our values, we reflect the diversity of UK society at every level within our organisation.