Service Technician

JR United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician for a full-time remote role. This position involves maintaining and repairing machinery, troubleshooting technical issues, and providing exceptional customer service. With a focus on independent work and problem-solving, the ideal candidate will have a strong background in maintenance and repair, along with relevant vocational training. The role requires a willingness to travel across the UK and Ireland, making it an exciting opportunity for those looking to make a significant impact in the field of technical services.

Qualifications

• Experience in technical service roles, especially with packaging machinery.
• Strong electrical and mechanical skills with relevant vocational training.

Responsibilities

• Perform maintenance and repairs on machinery, ensuring high-quality service.
• Troubleshoot technical issues and interact with customers to resolve problems.

Skills

Maintenance & Repair

Field Service

Troubleshooting

Customer Service

Problem-solving

Communication Skills

Education

Electrical/Mechanical Engineer Apprenticeship

Level 3 NVQ in Electrical Engineering

City and Guilds 17th Edition Electrical Installations BS7671

Diploma in Electrical/Electronic Engineering

Job description

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HAVER & BOECKER is a traditional, family-run company headquartered in Oelde, Westphalia, Germany. It comprises the Wire Weaving and Machinery Divisions and is part of the HAVER Group with over 50 subsidiaries globally, employing 2,972 people. The Machinery Division specializes in packing and weighing technology and markets systems for filling and processing various bulk materials. The product range includes packing machines, loading systems, and screening machines.

Role Description

This is a full-time remote role for a Service Technician. The Service Technician will be responsible for carrying out maintenance and repairs, troubleshooting issues, providing field service, and ensuring high-quality customer service. The role involves regular customer interaction to diagnose and resolve technical problems efficiently.

Qualifications

• Skills in Maintenance & Repair, and Field Service
• Competence in Troubleshooting and Customer Service
• Ability to perform tasks independently and remotely
• Strong problem-solving and communication skills
• Previous experience in a technical service role is a plus
• Relevant technical or vocational training is preferred
• Work experience on packaging machinery would be desirable
• Willingness to travel in the UK & Ireland (Min 60%)
• Completed an apprenticeship in electronics/mechatronics at least three years long; an apprenticeship as a technician is desired

Educational Requirements

• Ideally, completed an Electrical/Mechanical Engineer Apprenticeship
• Level 3 NVQ in Electrical Engineering
• Strong electrical and mechanical skills
• City and Guilds 17th Edition Electrical Installations BS7671 or higher
• Diploma in Electrical/Electronic Engineering