Service Sales Specialist

Hitachi Vantara Corporation; Stone; On-site; GBP 55,000 - 75,000; Full time

Job summary

A leading technology firm in the UK is looking for a Service Sales Specialist to drive service sales for substation automation systems. You will be responsible for developing sales strategies, managing customer relationships, and ensuring customer satisfaction. Ideal candidates will have a Bachelor’s degree in Engineering and experience in power systems solutions. This role may require travel to meet with customers.

Qualifications

• Proven experience in sales, sales support, and/or service of power systems/solutions.
• Familiarity with electric substation equipment is highly preferred.
• Willingness to travel for customer meetings.

Responsibilities

• Implement the service sales strategy and growth plans.
• Conduct sales calls and perform customer facility walk-throughs.
• Establish and nurture long-term customer relationships.

Skills

Sales experience

Customer relationship management

Technical knowledge

Education

Bachelor’s degree in Engineering or technical disciplines

Job description

Description

As a Service Sales Specialist, you will be part of our international Grid Automation Service Sales Team. We provide Service Solutions for substation automation systems, control and protection, cybersecurity, communication, and telecontrol technology. The team is highly motivated with a strong customer and service-oriented approach. It is our ambition to provide high-quality service, delivering solutions aligned with customers' needs.In this role, you are responsible for Service tenders from initial customer request to contract closing and handover to operations.

Developing Service sales account plans to ensure growth, building long-term customer relationships, driving high levels of customer satisfaction, ensuring expected response to specific customer needs and issues are key success factors for this position.

How you'll make an impact:

• Implement the service sales strategy and growth plans, engaging with the installed base (IB) to promote upgrades and value-added solutions.

• Use IB data to identify and develop sales opportunities for Service products and solutions, focusing on the entire Hitachi Energy Service portfolio.

• Conduct sales calls, perform customer facility walk-throughs, generate sales leads, and develop new market opportunities based on market trends.

• Establish long-term customer relationships, understand their requirements and regulations, demonstrate technical knowledge, and ensure customer satisfaction.

• Sell the service product portfolio, monitor sales proposals and tenders, prepare service offerings, communicate contract details, and manage the administrative sales process.

• Act as a marketer and salesperson during marketing activities, translating customer needs into relevant service offerings and solutions.

• Contribute to risk assessments, register information into SFDC, ensure technical reliability, safety, and cost-effective solutions, and comply with health and safety directives.

• Provide technical direction for service sales training to less-experienced staff and support management with key data and insights on markets and effective service selling tactics.

Your background

• Bachelor’s degree in Engineering or technical disciplines or similar.

• Proven experience in sales, sales support, and/or service of power systems/solutions.

• If you have experience working with electric substation equipment (i.e., IED, RTU, SCADA, Communications, etc.), recent technical sales and/or client-facing experience presenting electric substation equipment solutions, this is highly preferred.

• Being familiar with the Operations & Maintenance practices of electric substation equipment and substation construction.

• In order to meet your customers, you will need to be available to travel.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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