Service Manager – Automotive Dept, West Midlands (OTE £45K)

Automotive Recruitment Consultants Ltd; Stourbridge; On-site; GBP 38,000 - 45,000; Full time

Job summary

A leading automotive recruitment agency seeks a motivated Service Manager for a dealership in the Dudley area. The role involves managing a team, ensuring high customer service levels, and achieving financial targets. Ideal candidates have strong aftersales experience and a passion for customer satisfaction. Responsibilities include managing department operations, budgeting, and contributing to business growth. Interested candidates should apply with their CV to [e-mail] or call for a confidential discussion.

Qualifications

• Current Aftersales experience is essential.
• Experience of working within the brand is advantageous.
• Demonstrated ability to improve CSI performance.

Responsibilities

• Manage a team of technicians and support staff.
• Monitor customer service levels and implement corrective actions.
• Develop service department plans and budgets.
• Contribute to business development and public relations.

Skills

Aftersales experience

Customer service

Team management

Budget management

Problem-solving

Job description

A leading automotive recruitment agency seeks a motivated Service Manager for a dealership in the Dudley area. The role involves managing a team, ensuring high customer service levels, and achieving financial targets. Ideal candidates have strong aftersales experience and a passion for customer satisfaction. Responsibilities include managing department operations, budgeting, and contributing to business growth. Interested candidates should apply with their CV to [e-mail] or call for a confidential discussion.