Service Manager

Tailored Technical Solutions Ltd; Plymouth; On-site; GBP 55,000 - 60,000; Full time

Job summary

A leading industrial refrigeration contractor in Plymouth is seeking a Service Manager to oversee service operations and manage a team of engineers. The successful candidate will have P&L accountability and demonstrate strong leadership and communication skills. Competitive salary of £55,000 - £60,000 plus benefits including company car, bonus scheme, and 26 days holiday.

Benefits

Company car or car allowance

Bonus scheme

Private medical cover

Company pension

26 days holiday + 8 bank holidays

Clear career progression

Qualifications

• Proven experience in the industrial or commercial refrigeration sector.
• Strong understanding of service operations and commercial delivery.
• Effective team leadership and communication skills.

Responsibilities

• Oversee day-to-day service operations across the South West region.
• Manage and support a team of service engineers.
• Full responsibility for profit and loss, budgeting, and KPI tracking.

Skills

Leadership skills

Communication skills

Customer-focused approach

P&L accountability

Education

F-Gas certification

Job description

Overview

Location: Plymouth, South West

Salary: £55,000 - £60,000 + Company Car + Bonus + Benefits

An exciting opportunity has arisen for a Service Manager to join a leading industrial refrigeration contractor, managing a well-established service division covering the Devon/ Cornwall areas.

This is a key leadership role, responsible for a team of engineers, full P&L accountability, and maintaining strong client relationships across critical sectors such as food, beverage, and pharmaceutical.

Responsibilities

• Oversee day-to-day service operations across the South West region
• Manage and support a team of service engineers, including scheduling, performance, and development
• Full responsibility for profit and loss, budgeting, and KPI tracking
• Build and maintain excellent relationships with key accounts, ensuring service excellence and contract delivery
• Act as the main point of contact for escalations and technical support where needed

Background

• Proven experience in the industrial or commercial refrigeration sector, ideally with leadership or management exposure
• Strong understanding of service operations and commercial delivery (P&L, KPIs, budgeting)
• Effective team leadership and communication skills
• Customer-focused approach with a track record in account management
• F-Gas certification and knowledge of ammonia systems highly desirable

Package

• £55,000 - £60,000 basic salary
• Company car or car allowance
• Bonus scheme
• 26 days holiday + 8 bank holidays
• Private medical cover
• Company pension
• Clear career progression and development pathway