Service Manager

British Red Cross; Birmingham; On-site; GBP 29,000; Full time

Job summary

A leading humanitarian organization based in Birmingham is looking for a Health and Care Service Manager to oversee health services, ensuring quality and standards are met. You will manage staff, support development, and handle performance management. The ideal candidate should have management experience and a strong background in health or social care. This role offers a flexible working environment and generous benefits, including 36 days of annual leave.

Benefits

36 days annual leave

Pension scheme

Flexible working

Learning & Development opportunities

Discounts via Blue Light Card

Access to wellbeing assistance

Cycle2Work scheme

Interest-free season ticket loan

Qualifications

• Management experience with prioritisation skills.
• Experience delivering quality services in a health or social care setting.
• Proficiency in Microsoft 365 for tasks.

Responsibilities

• Manage health and care services to meet standards.
• Support development and contract tasks.
• Oversee quality and performance management.

Skills

Management experience

Excellent organisational skills

Experience in health or social care

Working knowledge of Microsoft 365

Budget management

Job description

Overview

Health and Care Service Manager

Location: Birmingham with travel around the West Midlands area

Hours: 21 per week

Contract Type: Fixed Term Contract Until December 2025 with possibility of extension

Salary: £28,507 per annum based on 35 hours per week

Travel: Full UK Driving Licence Required and Access to A Vehicle (Business mileage reimbursed)

For over 75 years, the British Red Cross has supported the NHS and provided a lifeline for vulnerable individuals and supported people in crisis following an emergency. If you are organised and motivated then this is a fantastic opportunity to join our Health and Care team as a Service Manager. You will manage health and care services, ensuring all appropriate standards and requirements are met and service contracts maintained.

What does a day in the life of a Service Manager involve?

• Ensuring services are developed and implemented within the framework of national guidelines and to national expectations but flexed to meet local needs.
• Ensuring the area is working within Corporate Plan; service standards are achieved and maintained.
• Supporting developments and contracts.
• Quality and performance management.
• Line management of staff.

What does it take to be a successful Service Manager?

• Management experience and excellent organisational skills with an ability for prioritising your own & other people’s workload against competing deadlines?
• Experience of working in a health or social care setting or voluntary organisation and delivering high quality services to people in need.
• Sound working knowledge of Microsoft 365; Outlook, word processing, presentation and spread sheet packages.
• Ability to prepare, manage and monitor budgets.

A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.

Closing date for applications is 24th September 2025.

Please note that early application is encouraged, as we’ll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In return for your dedication and expertise, you’ll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders