Service Delivery Manager

Veolia; City Of London; On-site; GBP 42,000; Full time

Job summary

A leading environmental services company is seeking a Service Delivery Manager for the evening shift in Westminster. The role involves organizing resources and ensuring operational excellence while leading a dedicated team. The ideal candidate will have leadership experience and strong stakeholder management skills. This position offers an attractive salary of £42,000 with annual bonuses as well as comprehensive benefits including vacation days, pension scheme, and training opportunities.

Benefits

25 days of annual leave

Access to pension scheme

Discounts on retail

Support for health and well-being

One paid volunteer day

Ongoing training and development

Qualifications

• Team Leadership and Management experience required.
• Experience in developing/mentoring people necessary.
• Experience in multi-faceted Stakeholder relationship management is essential.

Responsibilities

• Organise resources effectively prioritising well-being and service.
• Ensure training and competency checks for all roles.
• Monitor operational performance and problem-solve challenges.
• Deliver first-time collection culture and meet KPIs.
• Develop excellent relationships with clients and residents.
• Ensure operations run in line with standards and improvement plans.
• Investigate safety, underperformance and disciplinary incidents.

Skills

Team Leadership and Management experience

Experience in developing/mentoring people

Multi-faceted Stakeholder relationship management

Job description

Overview

Service Delivery Manager (Evening shift)

Salary: £42,000 per annum, with an annual performance bonus plus Veolia benefits and pension

Hours: 40 hours per week. Monday - Friday 13:30 till 22:00 (30 minute unpaid break)

Location: Westminster (across our Municipal contracts)

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• 25 days of annual leave
• Access to our company pension scheme
• Discounts on everything from groceries to well-known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing

• Organise resources (people, vehicles, equipment) to best effect prioritising the well-being of our people and service to our customers and communities.
• Ensuring training and competency checks are in place for all roles.
• Monitor operational performance, follow up on complaints, problem-solve for operational challenges.
• Delivery of a first-time collection culture and all contractual performance KPI's.
• Lead our people & assets to deliver/exceed service expectations.
• Developing an excellent day-to-day relationship with client officers and residents, built on trust and service delivery.
• Ensure operations are run in line with Veolia Minimum Requirements and supporting improvement plans.
• Investigate safety incidents, underperformance and disciplinary incidents.

What we're looking for

Essential:

• Team Leadership and Management experience.
• Experience in developing/mentoring people.
• Multi-faceted Stakeholder relationship management, including Clients, Contractors and members.

Desirable:

• IOSH Managing Safely qualifications
• Waste management experience

Next steps

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.