Service Advisor

Vertu Motors; Chesterfield; On-site; GBP 30,000; Full time

Job summary

A prominent automotive retailer in Chesterfield is seeking a Service Advisor to act as the bridge between customers and the workshop. You will ensure high satisfaction levels, set expectations, and follow up with customers on their service or repair. The ideal candidate will have previous experience in customer service, excellent communication skills, and the ability to maintain relationships in a fast-paced environment. A competitive salary of £30,000 plus benefits such as holiday allowances and training opportunities await.

Benefits

25 days holiday plus bank holidays

Discounts through online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Previous customer-facing service experience is essential.
• Ability to work in a fast-paced environment while meeting targets.
• Communication skills and relationship maintenance capability are paramount.

Responsibilities

• Act as a relationship manager between the customer and the workshop.
• Maintain customer satisfaction throughout service or repair.
• Set customer expectations and upsell additional products.

Skills

Customer focus

Relationship maintenance

Communication skills

Job description

Overview

The Service Advisor role is one of the most exciting and important roles in our dealership. Like us, you know that customer service isn't just about providing a service - its about building warm, trusted relationships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. You will be responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle, up selling additional products and follow-up with the customer to ensure they are happy with the work carried out.

Responsibilities

Responsibilities include acting as the relationship manager between the customer and the workshop, maintaining customer satisfaction throughout service or repair, setting customer expectations, upselling additional products, and following up with customers to ensure they are happy with the work carried out.

Qualifications

For this role, we are looking for you to have a previous customer facing service experience; this is essential for you to be considered. Customer focus, relationship maintenance and communication skills are of paramount importance, as is the ability to work in a fast-paced environment whilst meeting targets and deadlines. Previous experience within the role would be beneficial but is not essential.

Contract details & Benefits

30000.00 £ per year Permanent Full time NEW Vertu Vauxhall Chesterfield Here at Vertu Vauxhall Chesterfield, we have a fantastic opportunity for a Service Advisor to join our well-established business on a 12-month fixed-term contract to provide maternity cover. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company benefits., We are proud to be the Motor Retailer who invests more in our colleague's personal development than any other, so if you are successful, you can look forward to on-going training opportunities that provide you with the right career path, career progression and a range of benefits you would expect from an employer of choice which includes:

Benefits

• 25 days holiday rising with length of service - plus bank holidays
• Access to our online rewards platform giving you cash back and discounts for multiple retailers
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Pension
• Enhanced Maternity & Paternity