Service Advisor

MPJ Recruitment; Warrington; On-site; GBP 40,000 - 60,000; Full time

Job summary

An automotive service company in Warrington is seeking a Service Advisor. This role involves guiding customers through the vehicle repair process, ensuring a seamless service experience. The ideal candidate should have a good understanding of automotive mechanics and strong customer service skills. The position offers competitive pay, benefits including free parking and pension contributions, and excellent progression opportunities.

Benefits

Free Parking

Pension: 4% Employee Contribution, 4% Employer Contribution

Casual Dress Code

Qualification towards becoming a MET or VDA

Excellent Progression Opportunities

Qualifications

• Good understanding of the mechanical aspects of the automotive industry is preferred.
• Experience in a customer-facing role is advantageous.

Responsibilities

• Guide customers through the repair process.
• Resolve customer issues via multiple platforms.
• Manage customer expectations throughout their vehicle's restoration.

Skills

Customer Service

Problem Solving

Communication Skills

Understanding of Automotive Mechanics

Job description

Service Advisor

Monday-Friday 9:00am-17:30pm

£28,000+

Warrington

Are you now looking for a new opportunity to gain qualification?

Do you have a good understanding of the mechanical aspects of the automotive industry?

If so, please read on as our client is currently looking for a Service Advisor to guide customers through the repair process, giving advice regarding suitable repairers and liaising with engineers. Service Advisors ensure accurate and speedy resolution of customers vehicles repairs giving regard to company procedures and customer sensitivities.

What you\'ll do:

• Provide accurate service towards customers either face to face or over the phone
• Resolve customer issues across a variety of platforms, telephone, fax, email and online
• Understanding our various customers\' requirements and working with them to ensure they are properly dealt with
• Maintain company service levels
• Managed customer expectations throughout the process of their vehicles restoration
• Provide professional and friendly service
• Manage accounts, customer payments and invoices
• Arrange vehicle assessments
• Other reasonable duties as required

Benefits

• Free Parking
• Hours: Monday to Friday, 09:00am to 17:30pm
• Pension: 4% Employee Contribution, 4% Employer Contribution
• Casual Dress code
• If desirable, our client can provide qualification towards becoming MET or VDA (Motor Engineering Technician or Vehicle Damage Assessor)
• Excellent progression opportunities

Interested in knowing more?