Senior Service Lead

Stackstudio Digital.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading digital solutions provider in the UK is seeking a Senior Service Lead. This hybrid position involves ensuring services are secure, operable, and aligned with business needs. The ideal candidate must have SC clearance valid for at least 3 months and experience working within agile teams. You will collaborate with product teams and drive continuous improvement, making a significant impact on service delivery across enterprise platforms.

Qualifications

• Strong understanding of service management best practices and regulatory controls.
• Experience working in agile teams.
• SC clearance with validity at least 3 months.

Responsibilities

• Ensure services are secure, operable, and maintainable.
• Drive continuous improvement across enterprise-wide platforms.
• Collaborate with product teams and partners.

Job description

Role / Job Title : Senior Service Lead

Work Location : London / Leiston (2 days)

Other Working Conditions (Travel / On-call / Shifts)

This is a hybrid role, and the candidate will need to travel to Leiston and London offices.

Candidate should be SC cleared with Active SC validity of 3 months for transfer to complete.

Prior onboarding checks need to be completed before contract release (mandatory).

Upon successful SC transfer and checks, the contract will be released.

Candidate will need to travel to Gloucester or Warrington for in-person ID checks before the contract start date.

The Role

Join us as a Senior Service Lead and take ownership of ensuring our services are secure, operable, maintainable, and aligned with business needs.

You’ll work closely with product teams, partners, and agile squads to embed service management best practices and drive continuous improvement across enterprise-wide platforms. If you’re ready to lead with impact and shape the future of service delivery – this is your opportunity to make a difference.

Your Responsibilities

As a Senior Service Lead, you will champion your respective Business Unit’s objectives, understand the key business processes and regulatory controls, what dr...