Senior Service Delivery Lead - Logistics and Customer Care

Veolia Environmental Services (Uk) Plc; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading environmental services company in the UK seeks an individual to support the Operations Manager. The role emphasizes managing service delivery and driving customer satisfaction. Candidates should have strong communication and compliance skills, with experience in logistics. Benefits include an annual performance bonus, 25 days leave, and training opportunities. The company is dedicated to ecological transformation and supporting diverse talent.

Benefits

Annual performance bonus

25 days annual leave

Company pension scheme

Paid volunteer leave

Ongoing training and development

Qualifications

• Experience in a customer-centric environment.
• Strong understanding of transport compliance and WTD.
• Ability to communicate with drivers and frontline employees.

Responsibilities

• Assist Operations Manager with service delivery.
• Manage day-to-day service delivery and allocate work.
• Communicate proactively with customers and drivers.
• Ensure proper debriefing process completion.

Skills

Customer centricity

Transport compliance knowledge

Good communication skills

Logistics/transport experience

Education

Transport CPC (desirable)

Knowledge of waste management facilities (desirable)

Job description

A leading environmental services company in the UK seeks an individual to support the Operations Manager. The role emphasizes managing service delivery and driving customer satisfaction. Candidates should have strong communication and compliance skills, with experience in logistics. Benefits include an annual performance bonus, 25 days leave, and training opportunities. The company is dedicated to ecological transformation and supporting diverse talent.