Senior Revenue & Retention Manager - SMARTY

WeAreTechWomen; Reading; On-site; GBP 50,000 - 70,000; Full time

Job summary

WeAreTechWomen is looking for a knowledgeable commercial leader to drive revenue and retention for SMARTY. This role involves creating innovative programs and managing CRM strategies to enhance customer loyalty. Ideal candidates will have extensive experience in diversification and a strong understanding of customer value management.

Qualifications

• Extensive experience in a commercial / P&L role or CRM role.
• Experience with fast-paced digital businesses; telco preferred.
• Capability to create complex business cases and forecasts.

Responsibilities

• Lead on revenue and retention performance for SMARTY.
• Create compelling base management plans.
• Manage in-life revenue and retention performance of key programmes.

Skills

Numerate skills

Commercial acumen

CRM experience

Job description

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

LI-KS1

• To achieve SMARTY’s revenue and retention aspirations.
• Create commercial programmes and tactical activity – predominantly through base management - to achieve commercial goals in an on-brand SMARTY way: Simple, honest mobile.

• Create, coordinate and lead on SMARTY’s revenue and retention performance.
• Work collaboratively with the Senior CRM Manager (& other key stakeholders) to create compelling, on-brand base management plans.
• Monetise the launch of new propositions through CRM, consistent with SMARTY brand values.
• Manage the in-life revenue, retention, and gross add performance of key programmes – Refer A Friend, Groups, Add-ons. Including in-flight and strategic changes to optimise performance.

Our people make us who we are. We’re a diverse and inclusive bunch, and it’s important you can feel you belong here. We value everybody for who they are and what they bring to the table, supporting one another as we continue to deliver for our customers.

LI-KS1

• Extensive experience in a commercial / P&L role or CRM role
• Experience working with a fast-paced digital business (telco preferable)
• Exceptionally numerate individual capable of creating complex business cases, detailed forecasts, and reporting complex results
• Experience working with mass-scale customer bases and understanding the importance of CVM & CRM
• Prior experience working closely with a Marketing CRM team or in Marketing/CRM roles
• Experience managing propositions/products in-life, optimizing and monetising them