Senior Personal Banker: Grow with Fin Health Checks & Mortgages

NatWest Group; Ealing; On-site; GBP 40,000 - 60,000; Full time

Job summary

A financial services provider in Ealing seeks a Senior Personal Banker to support customers through digital channels and in-branch services. The role involves conducting Financial Health Checks, building relationships, and providing expert advice on banking products. Ideal candidates will be driven to deliver exceptional customer service and have experience in customer-facing roles. This position offers a competitive salary starting at £28,050 with benefits including generous holiday entitlement and a flexible rewards programme.

Benefits

Flexible reward programme

36 days holiday entitlement

Contribution to retirement fund

Qualifications

• Experience in a customer service environment, achieving customer satisfaction.
• Ability to work with and coach the branch team.
• Skills to build trust with customers in person and virtually.

Responsibilities

• Support customers via video banking and in-branch.
• Conduct Financial Health Checks and review accounts.
• Identify opportunities for complex financial products.

Skills

Customer service experience

Building rapport with customers

Excellent communication skills

Organisational skills

Job description

A financial services provider in Ealing seeks a Senior Personal Banker to support customers through digital channels and in-branch services. The role involves conducting Financial Health Checks, building relationships, and providing expert advice on banking products. Ideal candidates will be driven to deliver exceptional customer service and have experience in customer-facing roles. This position offers a competitive salary starting at £28,050 with benefits including generous holiday entitlement and a flexible rewards programme.