Senior Customer Success Engineer (French Speaking)

SafetyCulture; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Senior Customer Success Engineer to develop technical solutions for Enterprise customers. In this role, you will collaborate with the Customer Success team, communicate technical aspects to Sales, and implement solutions. Ideal candidates should have fluency in French and English, strong organizational skills, and proficiency in scripting languages. The role offers a flexible work environment and various perks including equity and professional development opportunities.

Benefits

Equity

Competitive salary

Flexible work arrangements

Training and development opportunities

In-house meals

Wellbeing programs

Team events

Pet-friendly offices

Qualifications

• Ability to translate technical and non-technical requirements.
• Strong organizational skills to manage multiple customers efficiently.
• Experience in software development or data analytics is a plus.

Responsibilities

• Partnering with Customer Success and Go-to-Market teams to craft technical solutions.
• Communicating technical aspects of the platform to the Sales team.
• Implementing solutions for customers with Customer Success Managers.

Skills

Technical communication

SQL

Scripting (Python, Golang, JavaScript, Ruby)

Data model understanding

Organizational skills

Professional fluency in French and English

API integration

Job description

SafetyCulture is a global technology company transforming workplaces worldwide. Our mission is to help working teams improve daily, providing a platform that amplifies frontline workers' voices and offers leaders visibility for smarter decisions in safety, quality, and continuous improvement. As one of the fastest-growing tech companies, we aim to reach 100 million users by 2032. An exciting opportunity has arisen for a Senior Customer Success Engineer to join our team. In this role, you will collaborate with account executives and the customer success team to develop technical solutions for our Enterprise customers. Your customer-centric approach and technical skills will help build strong relationships and ensure customer success with the SafetyCulture platform. You will have a passion for technology and a desire to grow your skills in a front-facing engineering role within a rapidly expanding SaaS company.

How will you spend your time

1. Partnering with the Customer Success and Go-to-Market teams to craft technical solutions for managed customers;
2. Communicating the technical aspects of our platform (Security, APIs, Cloud solutions) to the Sales team;
3. Using your skills to extend platform capabilities, such as scripting, building BI dashboards, etc.;
4. Implementing solutions for customers in collaboration with Customer Success Managers;
5. Acting as a bridge between Sales, Success, Product, and Engineering;
6. Working with the API and Integrations Engineering Team to relay customer requests and suggest improvements;
7. Advising customers on how to implement their integrations effectively.

About you

1. Ability to translate technical and non-technical requirements and communicate effectively with diverse stakeholders;
2. Professional fluency in French and English;
3. Experience with SQL, relational databases, data models, and data warehouses;
4. Strong organizational skills to manage multiple customers and tasks efficiently;
5. Proficiency in scripting languages such as Python, Golang, JavaScript, or Ruby;
6. Comfort with understanding various organizational architectures and best practices;
7. Ability to read and integrate with APIs;
8. Experience in software development or data analytics is a plus.

What we offer

• Equity, competitive salary, and high growth potential;
• Flexible work arrangements blending remote and office work;
• Training and development opportunities, hackathons, workshops, and learning events;
• Community involvement, open source work, and tech experimentation;
• Perks such as in-house meals, wellbeing programs, team events, and pet-friendly offices.

We value diversity and inclusion, making reasonable adjustments to ensure all candidates have a fair chance. Even if you don't meet every requirement, we encourage you to apply. Learn more about life at SafetyCulture through our website and social channels. Please note, we do not accept unsolicited resumes from recruitment agencies.