Senior Customer Experience Manager - Sportstech

Freshminds Interim; London; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A fast-growing sports-tech company in London seeks a Customer Experience leader to manage a team and enhance customer journeys. Responsibilities include leading customer lifecycle strategies and improving product experiences using data. Ideal candidates will have strong experience in customer experience leadership and a data-driven approach. This role offers a salary between £50,000 and £60,000 with a start date ASAP.

Qualifications

• Strong experience in Customer Experience or Account Management.
• Strong leadership and communication skills.
• Data-driven mindset with a passion for customer experience.

Responsibilities

• Lead and mentor a high-performing Customer Experience team.
• Own customer lifecycle strategy, from onboarding to renewal.
• Collaborate cross-functionally to improve product experience.

Skills

Customer Experience leadership

Customer journey mapping

Data-driven decision making

Strong communication skills

Job description

A fast growing sports-tech company on a mission to revolutionise coaching through wearable technology is looking for a strategic and hands-on Customer Experience leader to join the team. You will manage a small team, drive retention and engagement, and shape the customer journey for a global community.

Key responsibilities include:

• Lead and mentor a high-performing Customer Experienceteam
• Own customer lifecycle strategy, from onboarding to renewal
• Collaborate cross-functionally to improve product experience
• Use data to drive decisions and optimise customer outcomes

You will have:

• Strong experience in Customer Experience or Account Management
• Strong experience in customer journey mapping
• Strong leadership and communication skills
• Data-driven mindset with a passion for customer experience
• Interest in sports or tech is a plus

Details:

• Start date: ASAP
• Duration: 12 months
• Salary: £50,000-£60,000 dependent on experience
• Location: London with 3 months on-site in European base (expenses covered)