Senior CSM - Industrial Software: Drive Adoption

Seeq; Remote; GBP 100,000 - 116,000; Full time

Job summary

A dynamic SaaS company is seeking a Customer Success Manager to enhance customer relationships and drive adoption of their solutions. The role requires experience in B2B SaaS, particularly within process manufacturing sectors. Responsibilities include advocating for customers, overseeing renewals, and working cross-functionally to deliver top-tier support. This position offers impactful work in a remote-first environment with growth opportunities in a rapidly scaling organization.

Benefits

Competitive salary plus variable commission

Internet and mobile phone reimbursements

Generous home office allowance

Pet-friendly workspace

Qualifications

• 7+ years in a customer-facing role within B2B SaaS or industrial sectors.
• Experience with process manufacturing workflows and challenges.
• Proven ability to engage senior leaders in Fortune 500 companies.

Responsibilities

• Act as the customer’s advocate to understand their strategic goals.
• Manage the renewal process and minimize churn effectively.
• Collaborate with Product, Training, Support, and Sales teams.

Skills

Customer-facing expertise

B2B SaaS experience

Relationship management

Technical solution translation

Understanding of process manufacturing

Job description

A dynamic SaaS company is seeking a Customer Success Manager to enhance customer relationships and drive adoption of their solutions. The role requires experience in B2B SaaS, particularly within process manufacturing sectors. Responsibilities include advocating for customers, overseeing renewals, and working cross-functionally to deliver top-tier support. This position offers impactful work in a remote-first environment with growth opportunities in a rapidly scaling organization.