Senior Change Manager - ITIL & Service Improvement Lead

Netcompany; Leeds; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services firm is seeking a Change Manager in Leeds to oversee the Change Management processes and enhance service improvement. Responsibilities include managing change submissions, conducting reviews, and reporting to internal and client teams. The ideal candidate has experience in an Enterprise environment, excellent communication skills, and ITIL certification. The role requires UK-based travel and offers substantial career development through the Netcompany Academy.

Benefits

25 days holiday

Private Medical Health care

Pension contribution

Professional certifications support

Retail discounts

Access to Employee Resource Groups

Qualifications

• Previous Change Management experience in an Enterprise environment.
• Self-motivated with a positive 'can-do' attitude.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Effectively manage the end-to-end change lifecycle.
• Act as the central point for change submissions.
• Conduct post-implementation reviews.

Skills

Change Management experience

ITIL Foundation level certification

Excellent communication skills

Attention to detail

Experience with ServiceNow

Education

ITIL Foundation certification

Tools

ServiceNow

Job description

A leading IT services firm is seeking a Change Manager in Leeds to oversee the Change Management processes and enhance service improvement. Responsibilities include managing change submissions, conducting reviews, and reporting to internal and client teams. The ideal candidate has experience in an Enterprise environment, excellent communication skills, and ITIL certification. The role requires UK-based travel and offers substantial career development through the Netcompany Academy.