Senior Analyst

Ubisoft Entertainment; Newcastle upon Tyne; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global gaming company in Newcastle upon Tyne is seeking a Data Analyst to leverage advanced analytics tools for insights generation. This position requires a Bachelor’s degree and experience in dashboard creation and stakeholder engagement. The role offers a hybrid work model and various perks including health insurance and a personal performance bonus.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Access to Ubisoft's back catalogue

22 days of holiday

Casual dress code

Regular events

Qualifications

• Experience in creating dashboards for senior stakeholders.
• Ability to work in a fast-paced customer service environment.
• Excellent written communication skills.

Responsibilities

• Analyze large datasets to generate actionable insights.
• Develop and maintain interactive dashboards.
• Collaborate with stakeholders to define analytics requirements.

Skills

Data analytics

Dashboard creation

Interpersonal skills

Reporting software knowledge

Analytical thinking

Education

Bachelor’s degree in Mathematics, Statistics, Economics, or Computer Science

Tools

Tableau

PowerBI

SQL

R

Python

Job description

Newcastle upon Tyne, United Kingdom - Hybrid

Ubisoft's 19,000 team members, working across more than 40 locations around the world, are bound by a common mission to enrich players' lives with original and memorable gaming experiences. Their dedication and talent have brought to life many acclaimed franchises such as Assassin's Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown!

The EMEA Consumer Relationship Centre is at the heart of our strategy to engage with our players. With 245 employees from 29 different countries, the Newcastle-based CRC is made up of Player Experience, Community Management and Knowledge Management teams. Their goal is to provide an awesome experience that will enrich the lives of players across the EMEA region (Europe, Middle East, Asia & Australia). Collectively we work together to making better gaming happen!

JOB DESCRIPTION

Mission:

• Use advanced data analytics tools to analyze large datasets from data warehouse & various platforms to generate actionable insights.
• Develop and maintain interactive dashboards, reports, and tools that streamline access to key business metrics and insights for stakeholders.
• Perform deep-dive analyses to evaluate business trends, identify inefficiencies, and uncover opportunities for improvement across operations, products, and customer experiences.
• Collaborate with stakeholders to define analytics requirements, identify data gaps, and design solutions that address strategic business goals.
• Partner closely with cross-functional teams to embed analytics into key business processes, ensuring data-driven decision-making across the organization.
• Lead the creation of automated reporting pipelines that reduce manual effort and improve data accuracy and consistency.
• Provide scenario modeling or “what-if” analysis to evaluate the potential impact of business decisions or changes in strategy.
• Drive data storytelling by translating complex datasets into clear narratives and actionable recommendations for technical and non-technical audiences.
• Research and adapt emerging analytics tools, techniques, and features to continually improve the efficiency and impact of analytic outputs.
• Act as the subject-matter expert in analytics, mentoring junior analysts and guiding teams on best practices for data usage and interpretation.
• Assist in the development and maintenance of best practices in the presentation and delivery of data

QUALIFICATIONS

• Bachelor’s degree in a relevant course (Mathematics, Statistics, Economics, Computer Science, etc.) or equivalent experience
• Experience of creating and maintaining dashboards/reports for senior stakeholders, empowering data-driven decision making
• Experience of working in a fast-paced consumer focused/customer service industry.
• Experience of working with stakeholders at various levels.
• Good interpersonal skills with excellent written communication.
• Good knowledge of reporting software (e.g. Tableau, PowerBI) and at least 1 data transformation language (e.g. SQL, R, Python)
• Meticulous and strong analytical skills, with the ability to be proactive, draw conclusions and provide recommendations.
• Knowledge/Experience of using APIs would be beneficial but not essential.
• Interest in video games/entertainment industry a huge plus.

ADDITIONAL INFORMATION

With Ubisoft CRC, you'll receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 22 days of holiday
• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• We have a kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• Monthly Ubidrinks
• A casual dress code
• Fun, we like to work hard but have a laugh too!

We massively value our unique Ubisoft culture, consequently this role requires candidates to work from the office min. 2 days per week, so living within a commutable distance of Newcastle-upon-Tyne is essential.

Ubisoft is committed to creating an inclusive work environment that reflects the diversity of our player community. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to their race, ethnicity, religion, gender, sexual orientation, age or disability status.

LET OUR TEAM MEMBERS TELL YOU ABOUT THEIR JOB

Ubisoft Community Involvement Every Step of the Way

Ubisoft’s Star Players Program and team of community developers help ensure that player thoughts and feedback are considered throughout development.

How can I check my application status?

You can check the status of your application by logging into your SmartRecruiters candidate profile.

How do I know if a Ubisoft email/offer is legit?

We were sorry to hear of some instances whereby scammers contacted candidates on Ubisoft’s “behalf” to gather personal data and/or money. We take this matter very seriously: not only do these actions put you at risk, they also jeopardize Ubisoft’s image.Click on the button below to read the detailed list of of things that Ubisoft, as a company, will never ask you for during your hiring process.