Senior Property Manager

Travel Chapter; Bakewell CP; On-site; GBP 60,000 - 80,000; Part time

Job summary

A property management company is seeking a part-time Property Management Coordinator based in Bakewell. In this diverse role, you'll coordinate housekeeping and maintenance services, address guest inquiries, and support a dynamic team across various priorities. Ideal candidates will possess strong organizational skills, a proactive mindset, and prior customer service experience. This permanent position offers flexible hours, 25 days' holiday, and various benefits such as a holiday contribution and volunteering days.

Benefits

25 days' paid holiday

Birthday day off

£500 holiday contribution

Volunteering day

Friends and family discount scheme

Life assurance

Social clubs

Exciting social events

Qualifications

• Must be able to manage competing priorities effectively.
• Ideal candidate will have a proactive and problem-solving attitude.
• Experience in customer service, ideally in a fast-paced setting.

Responsibilities

• Coordinate housekeeping and maintenance services to ensure properties are guest-ready.
• Manage schedules and priorities for teams in both office and field.
• Handle guest and homeowner queries professionally.

Skills

Strong organisational skills

Proactive problem-solving mindset

Customer service experience

Excellent communication skills

Confidence with suppliers and contractors

Friendly and calm approach

Willingness to get involved

Experience in property or hospitality

Full UK driving licence

Job description

Overview

Property Management · Bakewell. Our Property Management function shapes the guest experience, from clean and welcoming homes to smooth maintenance and reliable support. This is a varied and fast-paced role where you will coordinate housekeeping and maintenance activity, assist guests before and during their stay, and support the wider team in managing day-to-day priorities. You will liaise with suppliers and, when required, step up to support leadership coverage. This role is ideal for someone who enjoys juggling multiple tasks, solving problems under pressure, and working with a wide range of people to make things happen.

What you'll be doing / Responsibilities

• Coordinating housekeeping and maintenance services to ensure properties are guest-ready
• Managing schedules and priorities across office and field-based teams
• Handling guest and homeowner queries before, during and after stays
• Managing feedback and complaints calmly and professionally
• Liaising with suppliers and contractors to maintain uninterrupted service
• Carrying out proactive property inspections and offering constructive feedback
• Maintaining accurate records and keeping systems up to date
• Supporting occasional office cover as the face of our brand
• Participating in the on-call rota to support guests out of hours (paid)
• Stepping up to support leadership during absence or peak periods

Qualifications / Skills

• Strong organisational skills and the ability to manage competing priorities
• A proactive, problem-solving mindset and the confidence to take ownership
• Previous customer service experience, ideally in a fast-paced or operational environment
• Excellent communication skills with the ability to set and manage expectations
• Confidence working with suppliers, contractors or field-based teams
• A friendly, resilient and calm approach to service delivery and complaints
• A willingness to roll up your sleeves and get involved in a wide variety of tasks
• Experience in property, hospitality, travel or housing (advantageous but not essential)
• A full UK driving licence (essential due to occasional travel requirements)

Employment Details

• Employment Type: Permanent, Part Time (0.8 FTE, approximately 30 hours)
• Hours of Work: Flexible across Monday to Saturday between 09:00 to 17:00. Core days are Monday and Friday plus every other Saturday. Participation in an on-call rota (paid) is required.
• Location: Bakewell office based, with local travel
• On-call arrangements: Currently 17:00 to 21:00 Monday to Saturday and 09:00 to 21:00 on Sundays, paid on a rota basis
• Bank Holidays: Worked on a rota basis, with time off in lieu for any worked

Benefits

• 25 days' paid holiday plus bank holidays (pro rata for part-time hours)
• An additional day off for your birthday or a loved one's birthday
• £500 contribution towards a holiday of your choice each year
• A paid volunteering day for a charity close to your heart
• Friends and family holiday discount scheme
• Life assurance for peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions and more
• Exciting social events, including our much-loved Christmas parties

We're Travel Chapter, the holiday home people, and we're on a mission to showcase great places to stay across the UK. From cosy cottages to coastal escapes, we connect guests with memorable stays while supporting homeowners and local communities. If you need any adjustments to the application or selection process, please let us know and we'll be happy to help. If you're already working at The Travel Chapter, let's recruit together and find your next colleague. Applicant tracking system by Teamtailor.