Sales Office Manager

SRS Recruitment Solutions; Nuneaton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a SALES OFFICE MANAGER for their operation in Nuneaton. The role involves leading the internal sales team, ensuring outstanding customer service, and collaborating with the external sales team. Candidates should have a strong background in B2B sales or customer service management, along with excellent organizational and leadership skills. This position offers a highly competitive salary, performance-based bonus, and is set in an office environment requiring on-site presence at least three days a week.

Benefits

Performance-based bonus

Benefits package

Qualifications

• Proven experience in managing and developing an internal sales or customer service team.
• Strong B2B sales or account management background.
• Excellent organisational skills to oversee busy office operations.
• Skilled communicator and motivator with a collaborative leadership style.
• Full clean UK driving licence.

Responsibilities

• Lead, manage, and develop the internal sales team.
• Set objectives, monitor performance, and provide coaching.
• Oversee customer enquiries, quotations, and order processing.
• Work closely with the external sales team for customer support.
• Contribute to sales strategy and monitor KPIs.

Skills

Management and development of internal sales team

B2B sales and account management

Organizational skills

Communication and motivational skills

Proficiency with CRM systems

Tools

Microsoft Office

Reporting tools

Job description

Vacancy No 5471

Vacancy Title

SALES OFFICE MANAGER - CIVIL ENGINEERING & INFASTRUCTURE PRODUCTS

Vacancy Description

As a leading Specialist Construction Products Recruiter, SRS Recruitment Solutions are instructed on a Sole Agency basis by a leading Manufacturer of Civil Engineering and Infrastructure Products who due to continued success in the UK are seeking to recruit a SALES OFFICE MANAGER for their operation in NUNEATON.

This pivotal role involves leading and developing the internal sales operations, ensuring outstanding customer service, efficient processes, and seamless collaboration with the external sales team.

This position is ideal for a motivated and organised leader with a strong background in internal sales or customer service management, who thrives on coaching teams, streamlining operations, and building strong relationships with customers and suppliers.

Main Responsibilities of the Sales Office Manager

• Lead, manage, and develop the internal sales team, fostering a collaborative and high-performance culture.
• Set objectives, monitor performance, and provide regular coaching, feedback, and training.
• Oversee daily customer enquiries, quotations, and order processing to ensure accuracy, efficiency, and professionalism.
• Work closely with the external sales team to deliver seamless customer support and develop key accounts.
• Support complex orders, liaising with suppliers to resolve challenges and meet customer requirements.
• Contribute to sales strategy in collaboration with Directors, monitoring KPIs, pipeline activity, and overall performance.
• Build and maintain strong relationships with Builders Merchants and Specialist Distributors to support sales initiatives and overcome supply chain challenges.
• Report on sales performance, budgets, and KPIs to senior management.
• Stay informed on industry trends, competitor activity, and customer requirements to help shape business development.

Requirements of the Sales Office Manager

• Proven experience in managing and developing an internal sales or customer service team.
• Strong B2B sales or account management background.
• Excellent organisational skills to oversee busy office operations.
• Skilled communicator and motivator with a collaborative leadership style.
• Proficiency with CRM systems, reporting tools, and Microsoft Office.
• Willingness to be based on site at least 3 days per week in Nuneaton.
• Full clean UK driving licence.
• Experience in Construction Products or other technical product sales is advantageous.

Desirable Experience

• Familiarity with Construction Products, Builders Merchants, Specialist Construction Products Distributors, or similar sectors.
• Experience working to ISO quality standards.
• Ability to identify and streamline sales processes to improve efficiency.

Location/Area

NUNEATON

Salary

HIGHLY COMPETITIVE BASE SALARY

Package

PERFORMANCE BASED BONUS + BENEFITS

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